William D. Email & Phone Number

Houston, Texas Area

Implemented an encrypted file share solution to protect sensitive data and ensure compliance with FERPA as well as university security controls. Coordinated with division Cybersecurity Policies Analyst to ensure project compliance with A&M security controls and VPATs for accessibility. Created PowerShell scripts to automate deletion of inactive user.

Bryan/College Station, Texas Area

Primary support/liaison for A&M’s Corps of Cadets staff along with standard ITIL Support Level 2 functions. Primary focus on certificates/encryption issues for DoD service members. Broke down the information silo around DoD support by creating ServiceNow knowledge base articles for standard processes, coordinated with systems team to automate configuration.

Little Rock Air Force Base, Arkansas

Expert in aircraft avionics systems including communications, navigation, and electronic warfare. Worked independently and as part of small, focused teams to troubleshoot and maintain aircraft avionics systems Instrumental in creating and establishing a training agenda for new airmen and transitioning airmen from aircraft using different avionics systems..

Worked quickly and efficiently to install and troubleshoot home satellite TV systems. Employee of the month 5 times in 22 months. Regularly created new home cable outlets, installed wall-mounted TVs and surround sound systems for customers. Worked independently and assisted other Satellite Techs when needed to ensure team members finished work on time.

Technology Management, Information Technology

High School

Activities and Societies: UIL Computer Science