William Daws
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William Daws Email & Phone Number

Sr. Project Business Analyst at Conduent
Location: Tallahassee, Florida, United States 6 work roles 4 schools
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Current company
Role
Sr. Project Business Analyst
Location
Tallahassee, Florida, United States
Company size

Who is William Daws? Overview

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Quick answer

William Daws is listed as Sr. Project Business Analyst at Conduent, a company with 26546 employees, based in Tallahassee, Florida, United States. AeroLeads shows a matched LinkedIn profile for William Daws.

William Daws previously worked as Contact Center IVR Implementation Manager at Xerox and Project Business Analyst at Xerox. William Daws holds Associate'S Degree, It Management from Florida State College At Jacksonville.

Company email context

Email format at Conduent

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Conduent

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Profile bio

About William Daws

Contact Center Project and Business Analyst. As a Project Analyst I play a pivotal role in project analysis by providing critical support to ensure the successful execution of projects. Responsibilities include analyzing project data, monitoring progress, and identifying key performance indicators. I assist in creating and maintaining project plans, budgets, and schedules, while also helping to identify and mitigate potential risks. As a Project Analysts I often act as a bridge between various project stakeholders, facilitating effective communication and ensuring that projects stay on track and within scope. Analytical skills and attention to detail are vital for optimizing project efficiency and achieving desired outcomes.

Current workplace

William Daws's current company

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Conduent
Conduent
Sr. Project Business Analyst
florham park, new jersey, united states
Website
Employees
26546
AeroLeads page
6 roles

William Daws work experience

A career timeline built from the work history available for this profile.

Sr. Project Business Analyst

Current

Remote Worker

  • Business requirements development
  • Functional requirements specifications
  • Planning and monitoring
  • Eliciting requirements
  • Requirements organization
  • Translating and simplifying requirements
Jan 2017 - Present

Contact Center Ivr Implementation Manager

Tallahassee, Florida Area

  • IVR Implementation Manager - Contact Center for state Health Benefit Exchange -
  • Contact Center Implementation Team State Health Benefit Exchange (60 – 145 FTE)
  • Contact Center Implementation Team State SCHIP (85 – 145 FTE) - 100k Calls monthly
  • Contact Center Implementation Team Private Health Insurance Marketplace (45 FTE)
  • Customer Relationship Management (CRM) Design/ CRM KnowledgeBase Design
  • Contact Center design Implementation Management

Project Business Analyst

Tallahasse FL & Remote

  • Assisting with the business case
  • Functional requirements specifications
  • Planning and monitoring
  • Eliciting requirements
  • Requirements organization
  • Translating and simplifying requirements
Jan 2015 - Jan 2017

Contact Center Manager

Acs Xerox Company

Tallahassee, Florida Area

  • Contact Center Operations Management
  • 9 Years Contact Center Leadership Experience including 5+ Years Management Experience
  • Workforce Management – Forecasting and Scheduling - Blue Pumpkin/ Impact 360 - ININ-IC Interactive Optimizer
  • Contact Center Infrastructure - Analog, Digital, and VoIP/SIP
  • IVR Call Flow Design - Process Improvement
  • Implemented & Managed Work from Home Program using Thin Client Technology
Jan 2008 - Jan 2015

Contact Center Supervisor

Acs, A Xerox Company
  • Supervised day to day activities of contact center team including coaching and development, team statistics reporting, training, quality monitoring, and, corrective action.
  • Identify training needs & conduct training, provide feedback on staff performance
  • Complete performance appraisals
  • Motivate through a positive work environment conducive to both employee morale and meeting the needs of the business
  • Compile data necessary to analyze key areas using report building software
Sep 2004 - Dec 2008

Contact Center Supervisor

Sprint Pcs

Direct day to day activities of customer service representatives icluding coaching and development, team statistics reporting, training, quality monitoring, and, corrective action.

Jan 1998 - Aug 2004
Team & coworkers

Colleagues at Conduent

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4 education records

William Daws education

Education record

Tallahassee Community College
FAQ

Frequently asked questions about William Daws

Quick answers generated from the profile data available on this page.

What company does William Daws work for?

William Daws works for Conduent.

What is William Daws's role at Conduent?

William Daws is listed as Sr. Project Business Analyst at Conduent.

Where is William Daws based?

William Daws is based in Tallahassee, Florida, United States while working with Conduent.

What companies has William Daws worked for?

William Daws has worked for Conduent, Xerox, Acs Xerox Company, Acs, A Xerox Company, and Sprint Pcs.

Who are William Daws's colleagues at Conduent?

William Daws's colleagues at Conduent include Rayomand Sarkari, Katja Kinny, Sachi Narayan Patra, Mary Catherine Ty, and Lashanda Bailey.

How can I contact William Daws?

You can use AeroLeads to view verified contact signals for William Daws at Conduent, including work email, phone, and LinkedIn data when available.

What schools did William Daws attend?

William Daws holds Associate'S Degree, It Management from Florida State College At Jacksonville.

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