William De Dufour Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Area

• Responsible for the hiring, growth, and performance of Solutions Engineering Teams. Partnering with our sales counterparts to drive technical success within our accounts by aligning our client’s business issues &.
• 2020 Worldwide Technical Leader of the Year & SE Manager of the Year for the US Public Sector
• Created new Sales Operations methods for my team that were adopted by the broader Public Sector SE Leadership teams
• Championed the team’s growth from transactional sales to Solution Selling as we transitioned from Sales Engineers to Solutions Engineers.

Austin, Texas Area

• Managed Solutions Architect team dedicated to pre sales demos, PoC / pilot, post-sale installations, vendor support, and product feedback in Agile / Scrum environment for virtual application layering solutions in.
• Oversaw largest growth in company history by creating new organizational structures, reporting requirements, solutions selling strategies, and communication methodologies.
• Managed pre and post sales SA installation engagements in partnership with Customer Success (PM) team, minimizing implementation delays while maximizing resource utilization and ensuring sales success
• Initiated new workflows and reporting structures for SAs in Salesforce, improving sales intelligence to target opportunities with greatest likelihood of success.

Austin, TX.

• Managed up to 22 Sales Engineers worldwide. Performed as primary SE for largest clients, working with “C” Suite and technical contacts supporting BIOS/UEFI enabling Data and Device Security, DLP, PCLM, MDM, ITIL.
• Created solutions selling techniques for SE team, improving SE performance and predictive success capabilities of over 30%.
• Defined SE KPI metrics and created BI functionality, supporting new selling techniques.
• Worked with product management and development, helping direct, define, and scope new product offerings and functionality that was instrumental in opening new markets.
• Implemented new data collection and collateral, boosting sales messaging and customer satisfaction.

• Organized pre-sales and post-sale consulting for largest PCLM customers. Designed, created, and implemented unique solutions to address customer challenges.
• Achieved over 300% increase in net new business by embedding with client’s day to day operations to translate how solutions will enhance processes and capabilities.
• Developed new onboarding utilities, advancing product value to clients.

• Manager of Managers - Responsible for 6 management teams comprised of +50 employees in: Telecommunications, WAN, Server, Break Fix, Desktop Engineering, Network Security, Identity, and Enterprise Systems. Developed.
• 100,000+ users
• 123 locations
• 44,000+ computers (Mac & PC).
• Annual Opex +$8 Million,
• Annual IT CAPEX $4.2 Million

• Rescued multimillion dollar district wide deployment of identity management system (Novell IDM), for over 100K users from projected cost overruns, delays, and substandard functionality.
• Coordinated efforts of 20 district staff and 3rd party vendors, bringing project in on time and within budget, improving functionality.

Austin, Texas Area

• Recovered and ran Finance department’s implementation of $450M payroll system for 12K employees. Project was delayed, over budget, and substandard prior to arrival.
• Prevented further slippage of schedule and substandard implementation by defining needs and preventing scope creep from departments, and directing consultants.
• Created independent processes, validating payroll to meet financial requirements.ADDITIONAL RELEVANT EXPERIENCEIKON Office Solutions Alexandria, VA Program Manager | Sales Engineer | Sales Engineering Manager

Mba, Business

B.S., Technologies Management