William De Dufour Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Area

Responsible for the hiring, growth, and performance of Solutions Engineering Teams. Partnering with our sales counterparts to drive technical success within our accounts by aligning our client’s business issues & technology needs with VMware’s solutions to drive maximum value for our clients. • 2020 Worldwide Technical Leader of the Year & SE Manager of the Year for the US Public Sector• Created new Sales Operations methods for my team that were adopted by the broader Public Sector SE Leadership teams• Championed the team’s growth from transactional sales to Solution Selling as we transitioned from Sales Engineers to Solutions Engineers.

Austin, Texas Area

Managed Solutions Architect team dedicated to pre sales demos, PoC / pilot, post-sale installations, vendor support, and product feedback in Agile / Scrum environment for virtual application layering solutions in Citrix, VMWare View, RDS/RDSH, and Azure environments. Transitioned team from SMB focus to Enterprise• Oversaw largest growth in company history by creating new organizational structures, reporting requirements, solutions selling strategies, and communication methodologies.• Managed pre and post sales SA installation engagements in partnership with Customer Success (PM) team, minimizing implementation delays while maximizing resource utilization and ensuring sales success• Initiated new workflows and reporting structures for SAs in Salesforce, improving sales intelligence to target opportunities with greatest likelihood of success.

Austin, Tx.

Managed up to 22 Sales Engineers worldwide. Performed as primary SE for largest clients, working with “C” Suite and technical contacts supporting BIOS/UEFI enabling Data and Device Security, DLP, PCLM, MDM, ITIL Service Management and Encryption Solutions. Presenter and Panel Member at conferences worldwide• Created solutions selling techniques for SE team, improving SE performance and predictive success capabilities of over 30%.• Defined SE KPI metrics and created BI functionality, supporting new selling techniques.• Worked with product management and development, helping direct, define, and scope new product offerings and functionality that was instrumental in opening new markets. • Implemented new data collection and collateral, boosting sales messaging and customer satisfaction.

Organized pre-sales and post-sale consulting for largest PCLM customers. Designed, created, and implemented unique solutions to address customer challenges. • Achieved over 300% increase in net new business by embedding with client’s day to day operations to translate how solutions will enhance processes and capabilities. • Developed new onboarding utilities, advancing product value to clients.

Manager of Managers - Responsible for 6 management teams comprised of +50 employees in: Telecommunications, WAN, Server, Break Fix, Desktop Engineering, Network Security, Identity, and Enterprise Systems. Developed strategy and execution plans with CIO, Board, Community, and other stakeholders on numerous Bond Elections and Technology initiatives• 100,000+ users • 123 locations • 44,000+ computers (Mac & PC). • Annual Opex +$8 Million, • Annual IT CAPEX $4.2 Million • Multi-Year CAPEX $20M Federal E-Rate, and $70M Technology Bond

Rescued multimillion dollar district wide deployment of identity management system (Novell IDM), for over 100K users from projected cost overruns, delays, and substandard functionality.• Coordinated efforts of 20 district staff and 3rd party vendors, bringing project in on time and within budget, improving functionality.

Austin, Texas Area

Recovered and ran Finance department’s implementation of $450M payroll system for 12K employees. Project was delayed, over budget, and substandard prior to arrival.• Prevented further slippage of schedule and substandard implementation by defining needs and preventing scope creep from departments, and directing consultants. • Created independent processes, validating payroll to meet financial requirements.ADDITIONAL RELEVANT EXPERIENCEIKON Office Solutions Alexandria, VA Program Manager | Sales Engineer | Sales Engineering Manager

Mba, Business

B.S., Technologies Management