William Dynan Email & Phone Number

Yarmouth, ME, US

Portland, Maine Metropolitan Area

Providing real-time assistance for clients experiencing technical issues while ensuring Service Level Agreements are met and security compliance is managed.

Freeport, Maine, United States

• Processed customer product returns and recorded accurate marketing data.
• Insured timely feedback and return of customer finances.
• Independently and quickly make decisions on the best outcome for each return order.

Carlsbad, California, United States

• Repaired and serviced Nixon watches; including battery changes, case and movement repairs, band adjustments, and full watch rebuilds.
• Worked closely with the Customer Service team to rapidly increase the product knowledge of new team members and provide a physical library of discontinued products.
• Assisted the Studio team with on-the-fly watch sizing for photo-shoots.
• Improved the capabilities of our Fiber Laser Engraving program to further expand Nixon’s watch personalization campaigns.
• Rebuilt the watch repair parts inventory system from the ground up.
• Improved small parts fulfillment process and achieved a greatly increased level of customer satisfaction.

Carlsbad, California, United States

• Achieved the highest product picking and shipping rates within a month of joining the team.
• Successfully trained new employees on warehouse processes.
• Assisted the Service Center team with order de-packaging and custom part picking.

Encinitas, California, United States

• Worked closely with multiple repeat clients to design digital art assets used for online entertainment.
• Built portfolio websites for clients.
• Provided photo retouching for weddings, personal shoots, and pet photography.

Carlsbad, California, United States

Bachelor Of Science - Bs

Associate Of Arts - Aa, Graphic Design, Automotive Technology, Anthropology

Emt-B Certification, Fire Science/Fire-Fighting, Prehospital Care, Emergency Management