William Eck Email & Phone Number

Farmington, Connecticut

Managed day-to-day operations of direct mail marketing service department to effectively oversee liaison relationship between sales area and plant operations. Ensured customer needs were consistently exceeded. Experienced with trouble-shooting and problem solving. Regularly acted as coach and mentor to employees.Organized and prioritized workload for staff in order to identify critical projects and ensure timely delivery of product. Held staff accountable for assigned work.Effectively collaborated with a variety of parties including sales, plant operations, customers and vendors to ensure high quality results and customer satisfaction. Tasks included assessing customer needs, ensuring proper products and supplies were used in the creation and design of brochures and promotional materials, advising plant operations on best practices and best solutions, coordinating with vendors when necessary, and meeting customer service agreements including budget and delivery requirements. Customer feedback was consistently positive.Recommended ways to streamline and improve workflows and establish and enhance relationships. After a brief time in position, recognized criticality in communication and immediately instituted weekly calls with District Sales Managers, which improved relationship between sales force and home office.Utilized problem solving skills and creative thinking for implemented solutions. Due to the display of these skills, within first fours months in position, was selected by management to participate on quality enhancement team comprised of employees throughout the country to identify and implement strategies for improving quality between plant operations and corporate office.Performed human resource duties and addressed issues as needed.

Managed document imaging operations of fast-paced production unit servicing large tri-state region. Directed scanning of documents and distribution to appropriate departments. Provided regular reporting to management. Conducted general human resource administration duties. Directed front and back-end scanning process, including sorting of documents and indexing of images.Utilized Optical Character Recognition (OCR) and data entry processing methods.Coordinated with processing units to ensure timely delivery of documents and promote efficient workflow practices.Provided regular reporting to management of department metrics and finances.Understanding of "big picture" as to how Document Imaging department affects overall company workflow.Due to work ethic, proven abilities and skill sets, was recruited by Director for Manager, Document Imaging position.

Adeptly managed day-to-day operations of electronic digital print/copy department within fast-paced production unit to service large tri-state region. Managed workload, workflow and equipment. Regularly worked with all levels of the company. Participated on special projects at the request of management. Consistently implemented and suggested improvements to daily process. Conducted general human resource administration duties. Successfully prioritized and monitored department's workload and appropriately assigned resources to consistently meet or beat standards.Proactively met with internal customers to understand needs and expectations. Successfully implemented monthly meetings with internal customers to discuss issues and develop resolution plans. Managed multiple projects at once and delivered outstanding results within a fast-paced environment.Participated on special projects resulting in significant cost savings. Easily interacted and communicated with all levels of organization with proven ability to influence and affect change. Examples include presenting flexible work schedule arrangement to mgmt to maximize coverage and workflow in department and successfully advocating for new equipment to enable receipt of electronic files and eliminate paper.Provided innovative recommendations to streamline and improve workflows. Active participant on cross-functional team where recommendations resulted in reduction of turnaround time and eliminated paper printouts of daily reports and converted to electronic version, which also improved delivery time.Prepared monthly metric reports for management.Due to exemplary display of customer service, was recipient of several customer service awards and recognition.Performed human resource duties and addressed issues as needed.