Primarily, I am responsible for building, managing and developing multiple key client relationships, taking ownership of the client commercials, strategic alignment and ultimately overall client satisfaction. I work with a team of 4 people using motivational management to guarantee a high standard of service delivery to a broad client range. This includes putting in place best practices and procedures. I manage my own portfolio of clients to provide solutions and build partnerships to… Show more Primarily, I am responsible for building, managing and developing multiple key client relationships, taking ownership of the client commercials, strategic alignment and ultimately overall client satisfaction. I work with a team of 4 people using motivational management to guarantee a high standard of service delivery to a broad client range. This includes putting in place best practices and procedures. I manage my own portfolio of clients to provide solutions and build partnerships to successfully implement in line with requirements. I monitored clients to identify and mitigate any potential risks through end-to-end management of fund administration. During this tenure, I became an active member of the Irish Funds Events Committee, an industry body which promotes Ireland as a Fund domicile. I was also seconded to the London office for a year in 2015/16 to lead a key client implementation against the backdrop of implementation of Client Asset Regime (CASS). Show less

Initially I worked for 2 years as part of the Custody Servicing Team during a move to Crest Settlements prior to progression to a senior role. I had direct responsibility for the overall relationship management of a diverse range of clients receiving services such as custody, depositary, fund accounting, fund administration and transfer agency. My clients included multinational asset managers and investment banks who individually managed a wealth of products. I performance managed a team of 4… Show more Initially I worked for 2 years as part of the Custody Servicing Team during a move to Crest Settlements prior to progression to a senior role. I had direct responsibility for the overall relationship management of a diverse range of clients receiving services such as custody, depositary, fund accounting, fund administration and transfer agency. My clients included multinational asset managers and investment banks who individually managed a wealth of products. I performance managed a team of 4 staff to provide a high standard of service delivery to key clients. I was integral to developing the bank’s third-party middle office service to a large international asset manager, which facilitated growth within this key service. Show less

I joined J P Morgan Brussels as a European Settlements Agent before progressing to manage the European Settlements Team. Subsequently, when J P Morgan sold the custody business to Bank of New York in 1995, I managed the combined European Settlements Team before moving to a role in Custody Client Services. I was a focal point of client service contact to assist wider teams, such as fund management, with any ad hoc queries and analysis. This was whilst supporting the implementation of a robust… Show more I joined J P Morgan Brussels as a European Settlements Agent before progressing to manage the European Settlements Team. Subsequently, when J P Morgan sold the custody business to Bank of New York in 1995, I managed the combined European Settlements Team before moving to a role in Custody Client Services. I was a focal point of client service contact to assist wider teams, such as fund management, with any ad hoc queries and analysis. This was whilst supporting the implementation of a robust framework of controls, monitoring metrics and analysis to collate and provide MI. Show less

I joined Aer Lingus from college in 1989 and worked there for 4 years before moving to Brussels to join J P Morgan.