William Evans Email & Phone Number

Anaheim, California, United States

Co-Founder of Grappos.com, an inter-net based wine locator web site.Responsible for: Data handling and processing of account and inventory information. Ensuring proper formatting of data for placement into company databases.Website design development. Which included both visual elements and conceptual elements regarding overall function.Customer ServiceLocal Sales and Marketing including development of sales materials and specific market advertising as well as client development.Market Research. This included both local and national level research conducted through industry channels as well as internal avenues.

546 roomsResponsible for daily supervision of more than 100 employees including 60 Room Attendants, 5 Supervisors, 28 Housemen, a Laundry Department of 15 associates, 3 clerks and a seamstress.Monitor the payroll reports for payroll information to ensure proper productivity targets are being met.Utilize Microsoft Excel to schedule Housemen, Housekeepers and Supervisors and Laundry.Conduct all employee training and operations in regards to the daily handling of the Housekeeping Department.Development of training materials for Room Attendants, Housemen and Laundry staff. This includes, but is not limited to, Use Guides, skill development guides, personal development plans, guest service training, etc. Qualified property level trainer.

265 roomsOver saw daily operations of the Front Desk, Bellmen and Pool Staff. Responsible for primary and ongoing training and implementation of hotel policies. Ensured guest satisfaction and rectification if a problem occurred. Reservations; Trainer for new reservations staff and advanced training for Front Office staff.Responsible for maintenance of Guest History databases.Yield management of room inventoriesResponsible for FIT and Wholesale reservations input as well as mailing of follow up brochure and information requests.