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William Fields is listed as Data Center Operations Manager based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for William Fields.
William Fields previously worked as Data Center Operations Manager - Executive Director at Morgan Stanley and Data Center Assistant Manager - Vice President at Morgan Stanley. William Fields holds Bachelor Of Business Administration - Bba, Management Information Systems, General from Pace University-Pleasantville/Briarcliff Campus.
Experienced Data Center Operations Manager with a focus on mentoring staff towards achieving personal goals while aligning them with team and firm objectives. My approach to Change, Incident and Problem Management using the ITIL V3 Framework has proven successful while implementing best practices and addressing risk early on. As an accomplished inter team relationship builder and motivator I have had considerable success leading organizations to positive outcomes. My work around offshore recruiting and team building efforts have introduced game changing results for the Data Center staffing model. Core Competencies:Applying ITIL Framework for Change, Incident and Problem Management.Recruiting, training and mentoring staff.Metrics analysis with an eye towards automation opportunities.Process evolution & improvement.
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Accomplished in all aspects of staffing a 24/7/365 multi location Command Center operations team. Focused on metrics driven process improvement opportunities. Drive ITIL V3 methodologies in the change, incident and problem space. Assemble and manage offshore operations team in Shanghai. Mentor onshore staff to undertake crucial hygiene and process.
Introduced a number of key process improvements to monitoring critical batch milestones. Launched an off shore service desk in Bangalore to compliment New York based operations team. Developed a Knowledge Acquisition Plan (KAP) to improve training timelines while maintaining business SLAs. Collaborated on a centralized knowledge web consisting of task.
Managed a staff of 16 across 2 locations (New York & Manila) in a 24/7/365 environment. Recruited, trained and managed off shore team in Manila to compliment New York staff. Coordinated shift coverage ensuring adequate staffing in place during vacation, sick time and special events execution. Handled issue escalations making key decisions on how to respond.
Directed a staff of 5 ensuring real-time alerts are promptly addressed and/or escalated as needed. Oversaw flowchart of 70K jobs to completion in a timely manner to meet SLA for system date change process. Performed outage management procedures for Sev1 - Sev3 incidents to stabilize systems quickly reducing business impact. Managed weekend timeline.
Actively monitored exception based infrastructure alerts and batch flowchart delays. First level support for remediating infrastructure issues and batch job abnormal terminations (ABEND). Performed standalone dump (SAD), power-on reset (POR), capacity on demand (COD) and initial program load (IPL) for mainframe systems via the Hardware Management Console.
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William Fields is listed as Data Center Operations Manager.
William Fields is based in New York City Metropolitan Area, United States, United States.
William Fields has worked for Morgan Stanley.
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William Fields holds Bachelor Of Business Administration - Bba, Management Information Systems, General from Pace University-Pleasantville/Briarcliff Campus.
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