William Fleming Email & Phone Number

Irvine, California, United States

• Manage, coordinate and track training and development activities, ensuring they are efficient and cost-effective; successfully leverage strategic financial acumen and data analytics to reduce warranty costs, increase technical capabilities and customer retention; currently acting as Senior Technical Training Manager.• Participate in project definition, scoping and evaluation of multiple high-profile projects, including acting as point of contact for building three 20,000sqft cross-functional US training center facilities, delivering projects on time and within budget.• Launched Global Learning Journey for technicians; design and develop training; track and measure success metric, contributing to $2 million reduction in warranty costs.• Leverage advance analytics and interpret data for program progress reports, including generating/analyzing throughput report to identify training needs, creating quarterly retailer requirement report and forecasting standards, analyzing course results, scheduling forecasting and collecting trainer capacity and efficiency reporting.

• Developed and delivered high-performing programs through implementation of industry standards, technician training and best practice application by conducting needs assessments, research and data analysis.• Led multiple internal and external projects and daily activities; managed and met deadlines along with developing and tracking plans on how to accomplish departmental goals.• Created Electric Vehicle training curriculum, technicians’ standards and safety documents; implemented Volvo workshop safety standards for Electric Vehicle technicians that led Volvo being ranked in the Top 3 for Electric Vehicle preparedness by Carlisle.

• Delivered administrative, analytical, process management and cross-functional support to executive management, including supporting, tracking and managing program, issues, deliverables and projects for OEM Technical Training for Jaguar Land Rover. • Hired, mentored and oversaw 16 direct reports of technical trainers; motivated team to deliver results by communicating company goals and deadlines; implementing continuous improvement methods.• Analyzed development progress and applied data to embrace, design, develop and implement various types of training and incentive programs; acted as lead developer for the Jaguar Land Rover Technical Competition for North America; developing and deploying a competition with goal of optimizing technical efficiency and performance.

Irvine, Ca

• Developed, facilitated and conducted Veteran Careers training program, including creating and course/study manuals, workshop tasks, grading mechanisms and training schedules; ensured program was delivered on time and according to internal timelines, within established budgets.• Supported and worked closely with Technical Training Manager to implement data analytics.

Irvine

• Prepared and delivered Original Equipment Manufacturer (OEM) technical training to Jaguar Land Rover retailer technicians as Level IV trainer through innovative training delivery methods, • Designed training curriculum and needs assessments for all positions, coordinated training sessions.

• Delivered coaching, technical expertise and encouragement; implemented first UTI ASE core study program, resulting in more than 80% of students passing certification tests first time and increased average pass rate.

• Performed bumper-to-bumper diagnostics and repairs on customer vehicles and trained apprentice technicians as they began their career as automotive technician.• Supported retailer technical staff as a mentor and aided all technicians in vehicle diagnostics.

Lube, oil and filter Service water pumps, transmissions and differentials

Master Of Science - Ms, Social And Sustainable Enterprises

Bachelor'S Degree, Bs, Economics, 3.76

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies

3.9 GPA Magna Cum Laude Completed General Education IGETC program.

Education record

Diploma, Automotive Technology

Training includes 1,530 hours in the following subjects: Automotive Engines and Repair, Power and Performance I A & B and 2, Fuel.