William Hand Email & Phone Number

Arlington, Va

• Manages multiple projects and tasks concurrently.• Works with product teams to produce road maps that meet business and clients’ needs.• Works closely with Sales, Marketing, Engineering, and Account Management teams on various strategic opportunities.• Develops project plans, reports, and deliverables in support of assigned projects• Consults with mobile marketing clients• Manages resources to project timelines, scope, requirements, budgets, and resources • Manages quality assurance and acceptance testing with clients• Works to improve internal project management and business processes

• Created sales funnel by soliciting customers through door-to-door contacts, special events, referrals, and scheduled appointments• Contributing member of sales team mentor/focus group designed to improve sales, build team cohesion, and maintain a positive attitude• Manage multiple projects and deadlines to ensure order completion and customer satisfaction

• Created, authored, and deployed company-wide sales and newsletter to boost morale, improve focus and teamwork and provide suggestions for personal and professional growth• Consistently achieved monthly sales targets; Top revenue generation four of last six months • Assisted with marketing campaign focus groups. Spearheaded effort to re-launch Toastmasters• Consulted with clients and provide tailored solutions to meet their needs. Top rep. in work order accuracy, net promoter score, and customer feedback survey generation

• Developed new insurance business opportunities through cold calling, referrals, marketing, and direct sales. Assessed needs and presented solutions to individual challenges• Recruited and trained new sales representatives to develop and manage territories • Recognized for outstanding weekly performance

• Developed new insurance business opportunities through cold calling, referrals, marketing, and direct sales• Consulted with clients to assess present and future needs and presented solutions tailored to individual requirements• Created sales presentation for new agents

Mclean, Va

• Planned and successfully managed the first major client campaign transition with no adverse impact to subscribers or client• Developed proposals for submission to carriers that included proposed service, project scope, and target audience. Ensured proposals met carrier guidelines• Created and deployed cutting-edge text messaging services: First video-to-phone service, first interactive iTV poll, first advertising insertion service, and first iTV poll with downloadable content (which earned the client a Technical Emmy Award)• Collaborated with team members to implement a billing redesign for a major client. Established project deliverables and timelines. Assisted with coordinating cutovers, evaluated implementation performance, worked with third-party vendors to implement system adjustments and resolve conflicts• Developed a process improvement plan which increased efficiency and accuracy of product launches resulting in an 80% drop in customer complaints and improved relationships with our carrier partners• Successfully led a four person technical team for campaign creation that included production timetables, content creation, and project coordination • Created and deployed product training manuals. Trained end users on software platform• Explored and researched potential new services; provided analysis to clients and account managers regarding campaign feasibility• Earned Employee of the Month awardhttps://www.linkedin.com/company/165982?trk=prof-0-ovw-prev_pos

• Coordinated sales to Federal agencies and generated $1 million in revenue• Strengthened relationships with key accounts improving trust and confidence resulting in fewer customer service calls, fewer cancelled contracts, improved sales, and an increase in referrals • Prepared proposals and secured federal contracts for telecommunication equipment and services • Received multiple client commendation letters

• Generated $300,000-$400,000 in annual sales • Signed the first small-business contract for the area. Led store in small-business contracts• Consistently achieved or exceeded monthly sales targets• Trained and mentored customer service personnel in sales techniques, wireless applications and devices• Fulfilled managerial duties when required including cash management, inventory and asset management, employee development, overseeing store operations, and resolving customer issues• 2002 Winners Circle. Top regional sales representative in customer service

M.S., It Project Management

Bachelor Of Science (B.S.), Computer And Information Sciences, General