William Johnson Email & Phone Number

Waldorf, Maryland, United States

*Infrastructure Engineering PM responsible for the overall project management function, providing leadership, coordination, and management of the infrastructure PM processes and functions.*Cybersecurity analyst – Proficient in threat analyst, vulnerabilities, by implementing incident response plans. *Developing training programs that encompass “best practices. *Coordinate directly with clients and internal stakeholders to understand overall security and configuration requirements. Facilitating the necessary changes ensuring minimize customer impact. *Day-to-day operations, product support of back office and custom customer performance reporting. *Proficient in the MicroSoftware Suite: Excel, Project, and MS*Analyze business metrics and developed strategic enterprise solutions. *Manage non-routine, complex processing and change requests, as well as short-term tactical and strategic client initiatives. *Interact with the functional business unit leadership to develop, enhance, and maintain a project management strategy to include process mapping that aligns with business objectives and priorities. *Guide all aspects of Infrastructure PM strategic initiatives and implementation.*Accountable to enhance and refine the infrastructure project management office to scale with the client's rapidly expanding global requirements.*Leverage standardized methods and tools to implement continuous improvement programs: Services, Service levels, and Cost-effectiveness over time.*Performed information technology project management across diverse application and infrastructure stacks.

Ashburn, Virginia, United States

* Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, AGILE methodologies, back office support and customer performance reporting. Within the Global Client Support Services organization, Client Support & Implementation (CSI) is comprised of regionally focused teams of account managers, project managers and subject matter experts who enable adoption of new Visa products, services and initiatives while looking after the overall operational health of clients processing through VisaNet. * Manage multiple client projects utilizing AGLILE to ensure Visa mandated technology initiatives are successfully implemented with Release Management, balancing project objectives and deliverables with client expectations. * Coordinate directly with clients and internal stakeholders to understand server configuration requirements and facilitate necessary changes without customer impact. * Coordinate directly with clients and internal stakeholders to understand network configuration requirements and facilitate necessary changes without customer impact. * Manage non-routine, complex processing and change requests, as well as short-term tactical and strategic client initiatives. * Proactively identify operational opportunities to increase service quality or efficiency. * Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders. * Prepare and maintain detailed project plans, status reports, and issues logs. * Represent client system and operational requirements to internal Visa organizations. * Be responsible for own work assignments and tasks, taking the initiative to resolve problems and meet deadlines. * Create, update and enhance internal support documents to assist internal and external stakeholders.

Waldorf, Maryland, United States

Proficient experience with CheckPoint Firewall-1, Cisco ASA, Managed point to point VPN, Experience with Security Architecture/Engineering/Design, over 2,000 endpoints.*Specialized in ADN technology (F5/LTM) for the delivery of web applications and the security, performance, availability of servers, data storage devices, and other network including Cloud resources.*Manage client expectations on the company interworking Security Operations.* Information Technology and Services Computer Software Financial Services* Effectively utilized ITIL methodologies for project milestones and completion. Proficient in Excel, Microsoft Project, and Visio.* Improve the customer experience by overseeing every facet of the customer journey, by partnering with them to identify and meet business objectives, owning the business and operational relationship, facilitating improvements to operational processes and procedures, and providing guidance and support on industry best practice* Updated existing web design, web functionality, graphics, audio and video. Assisted in the develop and execution of the company’s strategy to reach new customers and drive traffic to the company website and social media platforms. Also responsible for frontend development as well as implementing/modifying/maintaining backend web services to cross connect applications. *Planned and coordinated system utilization and capacity, involving configuration and testing with vendor. * Responsible for advanced enterprise wireless LAN administration and design, mesh networks, and point-to-point and point-to-multipoint topologies. Architecture included quality of service configurations, router/switch configuration, capacity planning, and modernization of supporting systems. *Updated a wireless security camera design, configuration, test, and user training.

Silverspring Maryland

* Manage web oriented E-business infrastructure for high-profile clients with complex websites.* Effectively managing 200+ servers cloud, VM, and physical bases systems. * Implemented improvement actions identified out of client survey process to anticipate sales opportunities to increase churn. * Improve the customer experience by overseeing every facet of the customer journey, by partnering with them to identify and meet business objectives, owning the business and operational relationship, facilitating improvements to operational processes and procedures, and providing guidance and support on industry best practice* Senior Engineer and Team Lead providing engineering level network support; server architecture design, operating system, and application support. * Represent department as Senior Engineer on Technical Review Board (TRB) and Change Control Review Board (CCRB) – designed to implement customized products, and develop processes and guidelines for configuration changes.* Document site analysis, capacity planning, hardware and software upgrades as recommendations to clients, proactively maintaining the health and welfare of websites. * Develop documentation and provide training sessions for Operational Groups. Mentor staff assigned to resolve Tier 1-4 problems.* Support enterprise level solution that Linux, Unix, and Windows based operating systems.* Develop Sales strategies

Landover Maryland

* Lead System Analyst performing lead role for installation and support of all on and off-site equipment for NASA’s Mission to Planet Earth Project. * Provided network/system analysis for the infrastructure of the LAN/WAN network* Completed transition of a secured Local Area Network (LAN) for Raytheon’s ECS Development Facility (EDF). Consisting of $148K of internetworking hardware with firewall security, high performance Gigabit, VLAN, DNS, Active Directory Services, and DHCP on a Layer-2, Windows 2000 Network Operating System. * Completed a proposal for a VPN solution supporting 200 telecommuters for Raytheon’s ECS Development Facility (EDF). Projected implementation cycle: 30 business days.* Developed a Metropolitan Area Network (MAN) for Raytheon's Washington, DC Region (DC-MAN Project). Completed the DC-MAN WAN POP facility "build-out" plan. ($1.7 million, 1 week ahead of schedule).* Developed methodologies, models, and metrics for internetworking operations. Re-organized project scope and business process, improved milestone completion rate by ~60%. Directed a cost-savings effort and reduced reoccurring circuit cost by ~30%. * Migrated a “routed” Layer-3 Network Solution” to a “switch-based” Layer-2 Network Solution. A cost saving of 25%.* Lead a deployment team of five (5); installed and upgraded 90+ pieces of COTS, GOTS, and assisted integration of 50+ pieces of ECS Custom Software Modules to the following sites:At Goddard Space Flight Center’s (GSFC) EOSDIS Core System (ECS) Data Active Archiving Center (DAAC) – consisted of $20.5 million of hardware, in a 20k sq. ft. of space.At Langley Research Center’s (LARC) EOSDIS Core System (ECS) Data Active Archiving Center (DAAC) – consisted of $30.5 million of hardware, in a 30k sq. ft. of space.At Earth Resource Operation Systems (EROS) Data Center’s (EDC) at part of EOSDIS Core System (ECS) Data Active Archiving Center (DAAC) - consisted of $7.5 million of hardware, in a 20k sq. ft. of space.

Rockville Maryland

* Lead System and Network Engineer for the National Cancer Institutes (NCI) building 41 and 10 * Developed NCI Intramural Local Area Network.* Procured and Implemented Unix Environment* Installed and Maintained all supporting applications* Mentored Physicians on the use of Gopher and Mosaic

Engineering, 3.0

Activities and Societies: Book Club Engineering Club Model Airplane ClubEnrolled in classes specific to job responsibilities. Technical.

Information Technology, 3.71Gpa

Activities and Societies: Engineering Meeting Group Writing Group Book ClubEnrolled in classes for specific job responsibilities.

Associate'S Degree, Computer Technology/Computer Systems Technology, 4.0

Computer Technology