• Founded and grew this provider of commercial laundry services for healthcare and hospitality sectors from zero to $9 million in sales, overseeing account management and business development. • Managed P&L and monitored sales, chemical costs, utilities, labor, taxes, delivery costs, net profit, sales-by-customer, and other critical metrics, using Excel as a tracking tool. • Prepared and delivered presentations to hotel executives, hospital administrators and healthcare professionals.• Carried out strategic planning for geographic expansion, pricing, product mix, and account management.• Formulated strategic business plans, managed vendor relations, and created metrics to improve plant efficiency.• Directed plant maintenance, regulatory compliance, proposal development, and licensing. Communicated extensively with state, county, and local government officials. • Built staff to more than 35 persons and wrote all job descriptions, including plant management. Led all training. Supervised 5 direct and 35 indirect reports. Administered $2M budget.

• Earned Top Account Manager and Top Performance Champion awards in 2005.• Hired to newly-created position to provide support for national accounts and develop new business, directing implementation of new account sales in the United States and Canada.• Oversaw national account sales and account implementation representing $2M in annual revenue, plus new account inventory processing.• Managed 170 location general managers and 170 service managers for $1B uniform rental company. • Member of Executive Committee. Provided regular reports on installation readiness, manufacturing costs, completion dates, individual service standards training, and national account satisfaction survey results.