William Leslie Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Las Vegas, Nevada Area

• Worked directly with stakeholders across the Caesars Brand to strategize and implement hospitality marketing initiatives to profitably grow VIP business.
• Communicated effectively and efficiently with all members of the VIP Marketing Operations team to accomplish implementation of innovative technologies and processes to further grow and achieve our goals.
• Coordinated and lead the monthly State of the Union call via teleconference for an audience of 90-120 leaders within Caesars… Show more
• Coordinated and lead the monthly State of the Union call via teleconference for an audience of 90-120 leaders within Caesars Entertainment.
• Built reporting tools including dynamic real-time dashboards to effectively track various Casino Marketing Metrics.
• Conducted training for employees (15-30 at a time) regarding new processes and enhancements to the Salesforce CRM Platform in both a classroom and virtual setting. Show less

Las Vegas, Nevada Area

• Managed the day-to-day operation of a 2,500-room resort hotel with a union staff of 50 employees.
• Coordinated the schedule for all positions within hotel operations and provided scheduling forecasts for the department to assist in cost cutting initiatives and labor management.
• Resolved escalated guest issues from multiple departments on property and provided excellent customer service to both guests and employees throughout all interactions.
• Instituted a 72-hour response initiative… Show more
• Instituted a 72-hour response initiative for all employee PTO and Vacation requests which greatly improved employee morale.
• Lead the hiring and interviewing process for all positions within the front office. Show less

Las Vegas, Nevada Area

• Assisted Hotel Manager in the day-to-day operations of the front desk.
• Performed check-in and check-out process during high volume instances.
• Coordinated with other departments including housekeeping, guest services and front services to ensure the operation is running efficiently.
• Provided excellent customer service while also finding a resolution for guest issues.
• Taught “service With a Passion” class to improve our overall service culture while educating front desk agents on… Show more
• Taught “service With a Passion” class to improve our overall service culture while educating front desk agents on how to provide impeccable customer service. Show less

Las Vegas, Nevada Area

• Managed hotel inventory system including five towers with over 3,700 hotel rooms, suites, penthouses and villas.
• Accommodated front desk agents and management team with rooms and suite assignments upon the guests’ arrival.
• Processed check-in and check-out for the Forbes 4-Star Laurel Collection while adhering to Forbes Service standards.
• Inaugural participant in the Caesars Palace Hotel Operations Leadership Training Program.
• Built SQL queries utilizing the IBM Showcase… Show more
• Built SQL queries utilizing the IBM Showcase Query and Report writer. Show less

Bachelors Of Science, Business Administration, Marketing And Management Information Systems, Graduated

Activities and Societies: American Marketing Association Chancellor's List - Spring 2020, Fall 2020, Spring 2021 Graduated Magna Cum Laude.

Associate Of Arts - Aa, Business Administration And Management, General, Graduated

Dean's List - Spring 2019 and Summer 2019 President's List - Fall 2019

Associate Of Arts - Aa, Business Administration And Management, General, Freshman