William Mann Email & Phone Number

• Manage Sales Team who meet sales targets through new business.
• Team responsible for $20m in annual sales with an annual increase of 10%.
• Work with SAP IT team to set up new EDI systems.
• Prepare quotations in Saleforce
• Provide technical information and explanations
• Help customers load new SKUs into their database

Indianapolis, Indiana, United States

• Implemented reason code process to track internal errors causing unnecessary returns and credits which helped decrease error rate to < 1%.
• Created tracking process for daily amount of return and credit requests to allow for trending analysis which helped determine efficiency and number of people/hours needed to perform functions.
• Managed a team of ten employees that consistently met deadlines in a fast paced environment.
• Responsible for approval process for $9.1 million in annual RGAs and Credits.
• Increased restock fee capture rate by 83% for a total of $421K.
• Handled all national account billing which included vendor portal uploads and monthly reconciliation.

Indianapolis, Indiana, United States

• Lead team of Credit Analysts that analyzed the payment history, sales history, and risk exposure of over three thousand customers with an annual portfolio balance of over 40 million dollars.
• Assign appropriate credit lines to customers by evaluating their Balance Sheet, Income Statement and DNB information.
• Train credit analysts on SAP/CRM for support functions.
• Organize and coordinate weekly issue meeting with sales staff and management to solve customer service issues quickly and effectively.
• Identify core deficiencies within our financial system (SAP) processes and facilitate a platform to resolve pain points across several offices.
• Mentor credit analysts to overcome obstacles on collections efforts.

Lafayette, Indiana, United States

• Prepared and analyzed monthly budgets, cash flow reports, P&L statements, income statements and balance sheets
• Managed accounts receivables including collections and cash applications
• Managed accounts payables including vendor payments and balancing checking account