-Primary duties included handling everyday claim volume including residential and light commercial property claims.-Adjusted claims due to various perils including but not limited to water, fire, wind, ice, hail, hurricane, theft, vandalism, arson, animal and attorney represented claims.-Assisted with hail storm/catastrophe Baton Rouge, LA 2008-Assisted with hail storm/catastrophe Montgomery, AL 2008-Assisted with tornados/catastrophe Prattville, AL 2008-Assisted with catastrophe Hurricane Gustav Columbus, OH 2008-Assisted with hail storm/catastrophe Atlanta, GA 2009-Assisted with hail storm/catastrophe Huntsville, AL 2010-Assisted with hail storm/catastrophe Memphis, TN 2011-Assisted with hail storm/catastrophe Baton Rouge, LA 2011-Assisted with hail storm/catastrophe Dayton, OH 2011-Assisted with hail storm/catastrophe Knoxville, TN 2011-Assisted with tornados/catastrophe Tuscaloosa, AL 2011-Handled attorney represented claim files relating to disputed prior losses from Hurricane Katrina. Negotiated settlement and issued payment or denial accordingly.-Obtained Xactimate XP1 Level Certification-Mentored and trained junior members of team-Named successor to supervisor -Received Superior Service Award for exceptional customer service 2011

Worked Hurricane Katrina and Hurricane Rita-Handled residential and light commercial property and contents claims

-Worked in Home Office reviewing claim files for accuracy and completeness according to client parameters-Worked Hurricane Ivan claims of small to moderate complexity Pensacola, FL 2004/2005-Worked Ice storm catastrophe claims Wayne, NJ 2005-Worked day-to-day ice and water claims Wayne, NJ 2005-Worked with Contractor Connection Program Jacksonville, FL 2005. Reviewed water mitigation estimates from preferred vendors.