Ensure that the systems are functioning properly, that processing is processing normally, and that data is updated and available on a regular schedule. Manage the overall application systems environment, establishing and improving tools and processes to manage operations, and performing operations tasks contributing to the overall internal and external customer satisfaction.Document, promote, and manage processes and tools that lead to smooth and consistent software releases and ensure application uptimeDevelop and execute internal and external notification and communication plans for software releases, planned system maintenance events, outages, etc.Document and manage internal and external contacts and communications for all system interfaces and vendorsCoordinate application team participation and compliance with information security initiatives, disaster recovery initiatives, GDPR compliance, etc.

Took time off to spend some much needed time with family and move from New Zealand to the United States!

Led cross-functional team of 6 direct reports to manage the IT infrastructure and provide customer support, overseeing Capex budget of $500k annuallyCore responsibilities:- manage the service desk, providing customer support to internal and external customers- provide solutions architecture advice and recommendations- redesign the end user experience based around mobility and self-service- coordinate infrastructure design, changes and upgrades- provide leadership and mentoring to team membersKey Achievement:Initiated, defined and executed a range of projects across the organization, updating decade old solutions to the latest infrastructure and cloud based services, concurrently reducing systems by 25%, establishing a more agile support structure, rolled out new user experience and automated processes.

Managed implementation of strategic IT networking plan across the business, encompassing establishment of the network operations team for all monitoring, loading, processors, change management and equipment including firewalls and load balancers – serving as the conduit between business and ITCore responsibilities:- coordinate risk, operations, networking and IT to drive business improvement activities- manage project delivery- oversee change management and liaison with internal and external stakeholdersKey Achievement:- Consolidated over 800 firewall rules into 125, in addition to implementing processes for daily, weekly and monthly checks on transferring network managing inhouse, developing and expanding team capabilities

Drove provision of business-critical projects and initiatives for clients, defining IT networking strategy through development of roadmap, advising on policy and procedure development, and recommending infrastructure management strategies, day-to-day operational improvements and technology deployment plans.Key Project:- Designed, implemented, monitored and managed infrastructure for the Network Operations Centre supporting 30,000km fibre cable across the pacific for the submarine communication network on behalf of Southern Cross Communication

Key Project:- Consolidated 8 offices in the USA and 2 offices in India into 2 data centres using VPN, simplifying network to support growth of over 100% at 1 server per week for 52 weeks

Executed a range of projects across requirement gathering, documentation and deployment – bringing a creative perspective to traditional process-driven functions to provide innovative insights to conventional activities and negotiating with stakeholders to gain buy-in on direction.Championed improvement projects; communicated closely with users; analysed usage patterns and gathered requirements; defined project specifications, outlined deliverables and provided ongoing end user support.Provided expert assistance to a range of small and large companies, with key contracts including GE Medical Johnson & Johnson and Medical Diagnostic Imaging.

Upgraded 70 network closets that supported 7000 available nodes, assisted with the design of a core backbone, managed the installation of physical cabling for multiple refits, configured the layout and configuration of the Intel based data center, and created the global IP scheme for 20,000 nodes across 20+ countries.

Provided desk side support for internal employees.

Provided phone and desk side support as part of a two man team for 3000 users.