William Mobley Email & Phone Number

Service, Install, repair, upgrade electronic equipment

Service, Install, repair, upgrade, printers, computers, servers, point-of-sale,ATM, self-checkout, robotics, network switches and routers, and other elctronic equipment

(Customer Engineer level 2) associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you have ownership of customer problems or incidents until the situation has been resolved to the customer s satisfaction and or in compliance with agreed upon Service Level Agreements. Perform Tier II/III work on products and services of medium-high complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support. Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region. Specialize in NCR, Diebold, Lexmark, IBM, Cisco, Dell, Genicom, Epson, Zebra, Scanners, Self Check Out, and Robotics Kiosks.

Plan, coordinate, and execute software and network installation, configuration, maintenance, troubleshooting, and repair operations for corporation’s sites throughout territory.

Plan, coordinate, and execute software and network installation, configuration, maintenance, troubleshooting, and repair operations for corporation’s sites throughout territory.

Develop and implement service schedules, systems, and procedures to assure delivery of quality cost efficient technical services. Plan, coordinate, and execute software and network installation, configuration, maintenance, troubleshooting, and repair operations for corporation’s sites throughout territory. Quickly diagnose causes of system failures and malfunctions to ensure highest operating efficiencies, reliability, and quality performance standards. Respond immediately to emergency situations with sensitivity to deadlines and customer needs. Assist technicians with trouble calls. Analyze equipment and operations to determine servicing and supply needs. Monitor and maintain cost-effective inventories of supplies, tools, and materials. Investigate, test, and implement improvements of existing procedures. Consistently manage time and multiple tasks to meet deadlines, established objectives, and quality performance standards. Conduct team meetings, coordinate vacation and training schedule, and perform technician ride-along. Foster clear communications and maintain excellent staff and client working relations. Specialize in NCR, Diebold, Lexmark, IBM, Cisco, Dell, Genicom, Epson, Zebra, Scanners, Printronics, AS400, Fujitsu, Compaq, Unisys, Datamax, ELT, Hewlett Packard, Pearl, Acer, AT&T, Sola, Spectra Physics, and Sabre equipment.

Master Of Science In Information Technology, Project Management Concentration, Masters Degree, 3.57

Cum Laude

Bachelor Of Science (B.S.), Health/Health Care Administration/Management, 3.52

Activities and Societies: Cum LaudeHealth Care Administration concentrating in Health Information Management Systems

Associate'S Degree, Computer Technology/Computer Systems Technology, 3.78

Activities and Societies: Cum LaudeComputer Technology

Bachelor Of Science, Health Administration; Health Information Management Systems

Business Administration

Business Administration