William Parker Email and Phone Number

Promoted into this leadership role to manage the company service team consisting of working side by side with the Customer support managers as a support role,45 regional technicians throughout the United States, Manage relationships involving all functional areas including but not limited to technical support, logistics, service operations, warranty, customer issues, etc. Develop and implement daily, weekly, and monthly operational plans to maximize utilization of available personnel and equipment resources. * Ensure on-going training and development of managers and supervisors.* Direct effort to promote safety and work toward zero lost-time accidents.* Review operations, identify and remove operational inefficiencies, restructure teams, and improve overall production and service team morale.* Develop and participate cross-functional teams to achieve overall corporate objectives. * Provide analytical, logistics, procurement, supply coordination, and operational management services for all service team needs.* Continually study operations, identify inefficiencies, and implement service and logistical methods that streamlined operations. * Have improved the accuracy, efficiency, and customer service (as perceived by the client) of client deliveries.

all aspects of the Safety Program and Policies; management efforts were effective for creating efficiency and quality throughout the company. Maintained and improved existing Safety Program keeping company policies current with changes in OSHA and MSHA. Continually evolved strategy and directed efforts to detect actual or potential safety and health hazards and offer appropriate corrective action to eliminate and control workplace hazards within 9 facilities throughout the United States. Developed, coordinated, and presented training presentations on various occupational safety and health topics to Safety Coordinators. Formulated plans and methods to ensure organization is in compliance with all applicable federal and state OSHA Standards and internal safety and health related policies and procedures. * Worked closely with operations management to assist in the investigation of injuries, accidents and near misses, and coordinate the preparation of material and evidence that might be used in hearings, law suits, and claims. * Determined need for safety education among employees while developing training plans/programs and conducting training classes.

Served in a dual role to: (1) coordinate all service and maintenance for this Volvo Construction Equipment Provider, and (2) develop and implement district-level training strategy to improve customer satisfaction, market growth, service quality, and profit benchmarks for 38 stores in a 5 state area. Provided contract maintenance services to major accounts, which involves coordinating on-site technical crew, advising on diagnosis, and coordination of resources/parts and labor to expedite repairs.* Scheduled and assigned workload to mechanics as necessary. * Developed and implemented management directives that was successful in helping guide the service function to record profitability, which complements the parent company's effort in selling the business.* Provide leadership to 7 Service Technicians and 2 Service Writers.* Serve as project manager from beginning to end of clients' needs. * Met with factory representatives to resolve customer complaints and control warranty expenses.* Monitored warranty documentation for discrepancies and problems. * Used effective leadership, continuous improvement of productivity, customer service management, inventory management, employee development, and cost control systems implementation to guide operations toward improvement.

Successfully developed and implemented regional-level (multi-state) business growth and service quality plans that increased sales, improved customer service levels, and improved the efficiency of field warrantyand non-warranty technical maintenance provided to Ag-Chem manufactured agricultural and heavy equipment. * Managed 200 maintenance projects weekly at site locations from Texas to the Eastern seaboard. * Provided leadership and corporate resource coordination on over $3.5MM in annual business. Management efforts involved:- Hire/train new employees - Prepare/review productivity reports - Negotiate/resolve warranty problems - Conduct operator training - Resolve field sales issues - Technical dispatching* Supervised fleet of service trucks, truck spare parts inventory, main regional service facility, facility inventory, and all supporting business activity with regard to inventory ordering, warranty claims processing, accounts receivable on non-warranty claims.

Coordinated and directed all aspects of forklift service operations for territory. Accountable for departmental budgeting and forecasting. Supervise 30 shop and road crew employees in; territory. Evaluated scheduled maintenance and spread manpower where needed ensuring quality of work performed. * Built and enhanced client relationships by calling on accounts to ensure their needs were being met and selling routine maintenance. * Resolved customers' concerns professionally and diplomatically. * Supervised accurate and timely processing of manufacturer's claims in order to receive timely reimbursements.Prior Positions: Operation Supervisor AE Engine Parts