William Patrick Email & Phone Number

Louisville, CO

Louisville, CO

Hired to create a capable Field Service Department from call center personnel, delivering World Class field work at customer sites. Successfully brought to conclusion a lingering project that had been ongoing for 3 years. Authored service offerings for customers. Created Lean matrix for Technical Services Department highlighting areas for improvement, then.

Greater Denver Area

* Hired to create a World Class Field Service organization – after 6 months of working with other team members was given responsibility for Manufacturing, Purchasing and Facilities also to transform.* Created ISO and GMP documentation for medical device servicing and manufacturing allowing certification during first audit* Participated in numerous audits.

Greater Denver Area

* Responsible for 2 different branch operations* Profit and loss responsibilities* Work with sales to ensure customer satisfaction* Responsible for hiring, firing, rewarding and discipline of branch staff* Prepared and delivered presentations to customers* Negotiated pricing and contracts with customers* DOT and FDA compliance * Authored and delivered.

Greater Denver Area

* Started as technician and worked up to Production Manager* Responsible for improving On Time Deliveries by 30% in one month* Managed production for $40M/year in sales* Organized and managed cross functional teams to create cell manufacturing * Worked as Manufacturing Engineer for multiple product lines* Authored and taught Service classes for.

Bachelor Of Science, Business Administration

Certificate, Six Sigma - Green Belt

Iso 9001 Lead Auditor Certification

CQI | IRCA Certified