William Patrick Email & Phone Number

Louisville, Co

Louisville, Co

Hired to create a capable Field Service Department from call center personnel, delivering World Class field work at customer sites. Successfully brought to conclusion a lingering project that had been ongoing for 3 years. Authored service offerings for customers. Created Lean matrix for Technical Services Department highlighting areas for improvement, then used that data to drive change within organization. Appointed to CAPA committee. Developed ISO procedures with no findings in 6 audits, for department and for overlapping department handoffs. Created service offering for our customers. Spent time on customer sites troubleshooting and repairing equipment and customer relationships. Setup as Administrator for SalesForce software including creating APEX programs for department. Created extremely effective reports and matrix for Service and Sales. Successful budget management for department.

Greater Denver Area

* Hired to create a World Class Field Service organization – after 6 months of working with other team members was given responsibility for Manufacturing, Purchasing and Facilities also to transform.* Created ISO and GMP documentation for medical device servicing and manufacturing allowing certification during first audit* Participated in numerous audits of the quality system* Created revenue streams for division* Authored and administered diverse training classes for technicians and customers* Worked closely with Engineering to design next generation products* Effectively created partnerships with customers allowing for more revenue* Worked at customer locations troubleshooting issues and selling contracts* Interfaced with other divisions to ensure customer satisfaction* Implemented and taught ERP system use - chosen for corporate implementation team* Successful in creating and implementing budgets for 3 departments* Responsible for Six Sigma and 5 S implementations

Greater Denver Area

* Responsible for 2 different branch operations* Profit and loss responsibilities* Work with sales to ensure customer satisfaction* Responsible for hiring, firing, rewarding and discipline of branch staff* Prepared and delivered presentations to customers* Negotiated pricing and contracts with customers* DOT and FDA compliance * Authored and delivered customer training for system use and care* Managed sub-contractors for business and customer facilities.

Greater Denver Area

* Started as technician and worked up to Production Manager* Responsible for improving On Time Deliveries by 30% in one month* Managed production for $40M/year in sales* Organized and managed cross functional teams to create cell manufacturing * Worked as Manufacturing Engineer for multiple product lines* Authored and taught Service classes for instrumentation* Created Service Manual for company’s flagship product line

Bachelor Of Science, Business Administration

Certificate, Six Sigma - Green Belt

Iso 9001 Lead Auditor Certification

CQI | IRCA Certified