Directed the completion of the “Soft Story Retrofit” Construction on a family property in the Mission District of San FranciscoAutomated data to allow for better tracking and management of tenant information such as move-in dates, deposits and rental increasesAttended the SFFD training to assure compliance with the new "Fire Safety Requirements for Building Owners" implemented by the SF Board of SupervisorsPreparing a new property in Palm Springs for rental

Designed the café layoutManaged the build-out from empty storefront to functioning caféCreated and Managed strategic partnerships with the café's VendorsHired and Trained the café's personnel Performed Payroll and Bookkeeping Roles using QuickBooks Pro and ExcelManaged the inventory of perishable and non-perishables goodsProvided Service to customers on a daily basis

I worked at Pacific Gas and Electric Company for 19.5 yearsIT Project Manager, SeniorManaged Projects ranging from tens of thousands of dollars to over four million dollarsWorked closely with Business Stakeholders and Partners to understand and define requirements for successful implementationsWorked closely with IT partners (Internal and External) to define, develop and test to the specified requirementsProvided high level project summaries/overviews to Senior… Show more I worked at Pacific Gas and Electric Company for 19.5 yearsIT Project Manager, SeniorManaged Projects ranging from tens of thousands of dollars to over four million dollarsWorked closely with Business Stakeholders and Partners to understand and define requirements for successful implementationsWorked closely with IT partners (Internal and External) to define, develop and test to the specified requirementsProvided high level project summaries/overviews to Senior Executives from the CIO down to Senior Manager LevelProvided detailed project status reports to Business and IT stakeholdersMaintained project data within MS Project for accurate reporting of project schedule and financials Show less

Integrated Demand Side Management (IDSM) SupervisorSupervised a team of three project managersManaged an existing governance process while helping implement a new less cumbersome processWorked with Engineers and Product Managers in the Energy Efficiency and Solar fieldsFacilitated meetings between Leadership, Key Stakeholders, and the Project Team consisting of Product Mangers and Engineers

Customer Care & Billing (CC&B) SupervisorSupervised a team of up to 15 developersManaged the developers in charge of the validation tables for the Records and Billing SystemLed two or three releases a month in the areas of Rates, Security, Financials, Meter Management, and Field OrdersFacilitated walkthroughs with Leadership, Key Stakeholders, Project Teams, Business Analysts and Testers

Helped develop and implement the Validation Tables for the Customer Billing System - later known and Customer Care & Billing (CC&B)

SupervisorI supervised a team of Customer Service Representatives (CSRs) in the San Francisco Call CenterQuality AssuranceI monitored calls for quality, provided timely feedback for improvement and created job aids to assist CSRs with their jobCustomer Service RepresentativeI answered customer calls ranging from starting or stopping service to billing inquiries to emergencies