William Smith Email & Phone Number

Cambridge, England, United Kingdom

• Began working as the assistant to the Operations Manager helping with processing orders, stock inventory and liaising with customers.• Manager left company in June 22 leaving myself solely responsible for all company operations after 3 months training. Company decided to not hire replacement manager due to the high standard of my work.• Currently responsible for processing all UK, EU and ROW orders, liaising with couriers and organising all commercial and shipping paperwork is compliant with the supply chain.• Implemented new streamlined document practices to speed up order processing time.• Improved the quality and frequency of stock holding inventory checks to minimise loss and improve database accuracy.• Problem solving and managing stock/order discrepancies as they arise to minimise supply chain disruption.• Assisting the progress of internal projects by providing feedback and logistical/operational quotes and advise.

Bishop’S Stortford, England, United Kingdom

• Assisting with the day to day running of the shop, regularly as the duty manager.• Prioritizing and executing daily tasks, including daily deliveries, staff management and customer service.• Assisting customers in person, over the phone and by email regarding queries on a daily basis.• Heavily involved in supporting the manager in the operational efficiency of the shop throughout the year. Also providing operational support during peak periods and providing training to new staff on best practice operational routines. • Streamlining stock management and back of house areas, training staff on best practice.• Analysing and providing assistance on database accuracy.

Cambridge, England, United Kingdom

• Started employment as Xmas temp, made permanent Bookseller in Feb 2015.• Responsible for various departments around the shop, keeping them well stock and maintained at all times, assisting customers throughout the day.• Promoted to Operations Lead in summer 2016.• Responsible for managing all back of house operations including deliveries, maintenance, overseeing shop stocktake every 6 months and facilitating the smooth workload of shop floor staff.• Also maintaining strong presence on shop floor and assisting customers when necessary.

Bedford, England, United Kingdom

• Responsible for all aspects of shop management in preparation for Christmas and New Year sales opportunities• Managing staff and improving performance through reviews and sales targets.• Involved in all aspects of book and non-book merchandising on shop floor.• Tracking sales targets and recognizing opportunities for increased sales by promoting specific books in relation to media highlights or publishing industry importance.• Executing information provided by head office in a timely and efficient manner.

London, England, United Kingdom

Retail Assistant at various locations in London for John Smith & Son LtdQueen Mary University, London, E1 4NTUniversity of East London, Stratford Campus, London, E15 4LZUniversity of East London, Docklands Campus, London, E16 2RDLondon Metropolitan University, Calcutta House, Old Castle Street, London, E1 7NTHammicks Legal Bookshop, 191-192 Fleet Street, EC4A 2NJInstitute of Education, 20 Bedford Way, WC1H 0ALResponsibilities have included all listed below:• In charge of all goods in and returns processing, as well as collecting credits for returned books.• Maintaining a high standard of stock management.• Serving on tills, keeping shop well stocked, tidy and well presented. • Most jobs associated with being a bookseller as and when needed• Run bookstalls for visiting authors.

London, England, United Kingdom

• responsible for the day to day running of the shop during the start of the University term.• contacting lecturers and collating reading list information • organising marketing, merchandising and promotion of the shop • ordering most book and non-book stock in time for the start of term• interviewing, training and supervising temporary staff

London, England, United Kingdom

• Royal Holloway was a new John Smiths shop which opened in September 2012. I was employed to get the shop ready for its opening and was responsible for collecting reading lists from lecturers and then liaising with reps to stock the new bookshop with appropriate titles.

London, England, United Kingdom

WHSmith Books @ Harrods• Primarily responsible for engaging customers and assisting with enquiries and purchases• Keeping the shop floor in excellent order in line with Harrods’ expectations• Organisation of stock room and overseeing deliveries• As supervisor I managed all staff on shop floor during my shift, organizing rotas, lunch breaks and distribution over the shop floor• Merchandising most of the shop with new titles and bestsellers, in line with the buying habits and preferences of Harrods’ customers

Cambridge, England, United Kingdom

John Smith & Son Ltd. Anglia Ruskin University, East Road, Cambridge, CB1 1PT• Day to day responsibility for stock control and keeping shelves full and tidy• Placing orders for customers and helping them with their inquiries• Corresponding with Lecturers to compile book lists for students and placing appropriate orders with publishers

Cambridge, England, United Kingdom

• Responsibility for Art Department including ordering stock and making displays of books• Assisted customers on a daily basis both in person and by phone