William Temple Email & Phone Number

- Kept clients informed of progress and presented results- Created testing strategies- Updated and maintained task cards- Utilized SQL in Toad Data Point to perform various queries and joins- Analyzed data sets, finding correlations between tables and reporting results- Used Informatica PowerCenter for development work- Built validation tests using SQL- Reported bugs to developers and followed up after a fix was implemented- Participated in daily internal progress meetings- Completed training on Databricks Essentials, Databricks Platform Administration, andAzure Cloud Services.

Pittsburgh, Pennsylvania, United States

- Presented complex solutions to clients in an easily understandable and user-friendly manner- Gained experience with Datto, Trend, LastPass, 365, and Active Directory administration- Gathered detailed information to accurrately triage tickets- Educated on the use of various technologies in group and individual settings- Communicated with company points of contact to find and resolve outstanding issues- Worked effectively as part of a team to perform technical repairs in a timely manner- Wrote SOPs and held internal trainings on how they are performed

Pittsburgh, Pennsylvania, United States

- Accurately diagnosed and repaired PC hardware and software related issues- Tracked and controlled ticketing workflow to increase efficiency- Educated clients, building and maintaining customer relationships- Worked to implement SOPs for new employee training

Pittsburgh, Pennsylvania, United States

- Review of business metrics measured by customer satisfaction and sales targets- Weekly and Monthly Reporting Summaries on benchmarked criteria- Create and organize procedures designed to improve customer satisfaction and drive sales growth- Attended Advance Team Member Management Training