William Thomas Email & Phone Number

Norcross

Solicited group business within different market segments via tele- prospecting and outside sales callsMaintained accounts with existing contacts and develop future businessAttendance of networking eventsSite toursContracts and follow up with customersAnswer and Respond to incoming telephone callsResponsible for managing all meeting room reservations and coordinating details with other departments including group agreements and set-up of meeting roomCoordinate and… Show more Solicited group business within different market segments via tele- prospecting and outside sales callsMaintained accounts with existing contacts and develop future businessAttendance of networking eventsSite toursContracts and follow up with customersAnswer and Respond to incoming telephone callsResponsible for managing all meeting room reservations and coordinating details with other departments including group agreements and set-up of meeting roomCoordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special events. Show less

Duluth, Georgia

Responsible for supervising and coordinating daily activities for the Gwinnett Sports Commission (GSC) including ongoing recruitment, solicitation, sales, marketing and management of new sports related conventions, tournaments, and clinics to the Gwinnett County area. The mission of the Gwinnett Sports Commission is to attract and develop amateur, collegiate and professional sporting events, sports related clinics, and athletic conventions for economic impact on the Gwinnett County area.

Responsible for the development and processing of sales accounts, from identification of prospects to generation of leads and/or definite booking notices (utilization of automated sales account system, tracing and tracking of all sales accounts/clients); coordinating sales activities and strategies related to individual assigned accounts; working with other sales staff to complete activities and programs that fulfill the Explore Gwinnett’s mission and sales goals (e.g., bids, presentations,… Show more Responsible for the development and processing of sales accounts, from identification of prospects to generation of leads and/or definite booking notices (utilization of automated sales account system, tracing and tracking of all sales accounts/clients); coordinating sales activities and strategies related to individual assigned accounts; working with other sales staff to complete activities and programs that fulfill the Explore Gwinnett’s mission and sales goals (e.g., bids, presentations, site inspections, trade shows, direct mail,telemarketing programs, etc.) and providing accurate and valid statistical sales information/data for Explore Gwinnett reports. Show less

Ensured employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goalsEnsured adequate staffing levels are maintained, adhering to labor to budget as P.O.R., percent to sales, and approved staffing guidelines.Ensured compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual.Ensured development and maintenance of job description in each employee's personnel… Show more Ensured employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goalsEnsured adequate staffing levels are maintained, adhering to labor to budget as P.O.R., percent to sales, and approved staffing guidelines.Ensured compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual.Ensured development and maintenance of job description in each employee's personnel file.Reviewed with applicable employees any revisions/additions made to job description.Conducted annual performance evaluations on all department heads. Encouraged promotion from within and employee development through goal setting and employee training.Ensured hotel is in compliance with all Federal and State laws with regard to all personnel practices Show less

Responsible for assisting in the overall leadership, accountability, and financial success of the hotel. Assisted in Monitoring compliance with labor standards and staffing guidelines by all departments.Assisted in Monitoring compliance with annually established room rate plan.Assisted in Monitoring operating expense tracking system for all departments.Conducted staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual… Show more Responsible for assisting in the overall leadership, accountability, and financial success of the hotel. Assisted in Monitoring compliance with labor standards and staffing guidelines by all departments.Assisted in Monitoring compliance with annually established room rate plan.Assisted in Monitoring operating expense tracking system for all departments.Conducted staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals.Conducted audits on a quarterly basis of departmental procedures and results.Monitored Daily Rooms Inventory Control and merchandising procedures.Conducted quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment.Monitored and ensured compliance with amenity programs, franchise and company standards, as well as promotional materials.Ensured compliance with established M.O.D. Program Show less

Worked closely with the General Manager and Sales Director to promote and sell guest rooms and meeting facilities in order to build hotel occupancy and revenue. Coordinating meeting room details, incoming inquires, pro-active sales calls for new business, etc. Prospect and sign new transient, group & sports business for the hotel- Plan and execute inside and outside sales calls.- Maintain and ensure the loyalty of our hotels top national and local negotiated accounts by building… Show more Worked closely with the General Manager and Sales Director to promote and sell guest rooms and meeting facilities in order to build hotel occupancy and revenue. Coordinating meeting room details, incoming inquires, pro-active sales calls for new business, etc. Prospect and sign new transient, group & sports business for the hotel- Plan and execute inside and outside sales calls.- Maintain and ensure the loyalty of our hotels top national and local negotiated accounts by building solid relationships.- Correspond with potential hotel guests providing any requested information concerning bids, proposals, confirmation of bookings, thank you letters, and follow-up letters.- Achieve hotel’s ADR targets, set in cooperation with General Manager and revenue management team.- Perform other duties as assigned by the hotel’s General Manager or District Director of Sales/Revenue Manager. Show less

Charlotte, North Carolina Area

Responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gave me the opportunity for casual conversation and had a direct impact on creating the guest experience. Other duties included processing forms of payment and responding to guest inquires.

Reviewed daily, property operating statistics including night audits for accuracyEnsured proper cash controls and other internal controls in order to protect company assetsResponsible for diligent and timely collection of direct bill accounts.Analyze operations and share comments and suggestions for improvementReports – Prepare all reports on a timely basis. Sales & Marketing – Assist the sales department in prospecting, internet research, capturing sales leads… Show more Reviewed daily, property operating statistics including night audits for accuracyEnsured proper cash controls and other internal controls in order to protect company assetsResponsible for diligent and timely collection of direct bill accounts.Analyze operations and share comments and suggestions for improvementReports – Prepare all reports on a timely basis. Sales & Marketing – Assist the sales department in prospecting, internet research, capturing sales leads, reservations, groupbookings, etc. Show less

Associate Of Science (As), Registered Nursing/Registered Nurse, 3.3

B.S, Human Resources Policy And Development, 3.0