William Thomas Email & Phone Number

Jericho, NY

Have first call resolution as the first level of contact for customer service inquiries and technology problems for Suddenlink services Assist customers in resolving data related issues with complex provisioning, home networking, e-mail and static IP issues and other inquiries Provide quality customer services and ensures customers understand operating.

Long Island

• Engage in Business to Business sales with new and existing clients for supplemental staffing or long-term consulting engagements in the fields of Information Technology, Business Applications, and Telecommunications.
• Consistently communicate with Senior Level IT Directors and Management to understand their needs and help gain advantages for future business opportunities.
• Act as business partner to advise clients on the appropriate staffing model (staff augmentation, SOW, RPO, MSP, VMS) based on IT goals.
• Possess sales skills in the areas of cold calling, closing, contract negotiating, prospecting, client management, customer service and delivery.
• Identify, target and execute new business opportunities within key clients, markets and industries.
• Maintain vendor relations by providing ongoing communication and problem resolution for internal and external employee conflicts and deficiencies.

JFK International Airport

• Acquired knowledge of the rental business through Marketing, Sales, Customer Service, and Accounting
• Completed extensive training programs for employee development and multiple computer programs
• Achieved top sales performance in NYC South region for consecutive months
• Responsible for independently managing a dealership satellite and increasing customer service scores
• Delivering exceptional customer service through strong business management and positive attitude
• Trained and developed over 15 employees to their next career level/promotion

Midtown Manhattan

Midtown Manhattan

• Provided exceptional customer service to diverse clientele
• Assisted with branch organization including car cleaning, picking up customers, working with body shops
• Achieved excellent sales numbers contributing to branch operating profit, fleet growth, and accounts receivable
• Competed on a NYC Regional Matrix and was ranked top sales employee in Manhattan
• Marketed to accounts proving information on the business
• Sold customers earning repeat business and acquired new business by marketing and sales deliverance

Midtown Manhattan

• Provided comprehensive account and system support to store staff
• Responsible for delivering excellent customer service to diverse clientele on game floor
• Entrusted with cash receivables and opening/closure of store and high degree of confidentiality
• Managed inventory control and late accounts
• Oversaw branch appearance of stock as well as employee brand image
• Delivering exceptional sales ability in pushing movie game passes and accessories

Cortland NY

Bachelor Of Arts (B.A.), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Performer in DOWD Fine Arts Productions

High School Diploma

Activities and Societies: Thespian Society