William Walters Email & Phone Number

Cleveland, Ohio, United States

-Assign estimates to auto damage appraisers-Handle rental reservations-Reach out to repair facilities in order to make the repair process seamless

Cleveland, Ohio, United States

-Handled inbound calls as a claims support representative-Handled MedPay & PIP/MPC calls-Handled FNOLs over the phone-Handled emails-Described the Root Insurance claims process to our callers-Mentored new teammates & help to develop our training manual-Offered suggestions on how to improve our process and performance as a team-Handled requests quickly and efficiently

Columbus, Ohio Area

-Provided on-going training for 15-20 claims support team members-Partnered with claim handlers’ managers in order to expedite claims -Communicated with claim handlers regarding issues with their claims-Handled Root’s physical mail, scanned mail into Root’s database-Developed a tracking system for how many emails & voicemails my representatives completed.-Developed a note taking template for inbound claims support calls-Developed a training manual for new hires-Partnered with claims managers to develop multiple team queues for adjusters.

Columbus, Ohio Area

- Made outbound calls to adverse carriers in order to obtain claim handler info- Transcribed voicemails and sent transcriptions to Root’s claim handlers- Handled inbound calls as a claims support customer service representative- Handled Root’s mail, scanned mail into Root’s database, and delivered mail to Root’s claim handlers

Columbus, Ohio Area

-Provide hospitality for our customers-Maintain the cleanliness and order of the restaurant

Greater Chicago Area

-Provided child care for 3 children while Lauren worked a remote job from her house-Ran errands for the Vidljinovic family

Greater Chicago Area

-Compiled approximately 125 evidence files and forwarded them to Allstate Insurance lawyers, using NextGen

Columbus, Ohio Area

-Handled data entry for the Alumni Association-Updated approximately 25,000 records of alumni employment information, using Microsoft Access -Completed Ruffalocody business updates daily, using Microsoft Excel-Sorted through returned mail and updated alumni contact information, using the OSU TAS database-Searched the internet for alumni obituaries and confirmed-Deceased alumni in the OSU TAS database, using OnBase