William Watson Email & Phone Number

Stockholm, Stockholm County, Sweden

- Handling actual and future customers enquiries quickly whilst maintaining a high level of service- Provide technical support both remotely and with units returned to HQ- Identifying hardware and software issues and ensuring they are correctly reported- Coordinating with multiple departments such as development, production, marketing and education to help achieve business goals- Assisting in creating user guides for both internal and external use.

Stockholm, Stockholm County, Sweden

- Correctly selecting and safely packing customers' orders for transportation- Ensuring orders are fulfilled accurately and shipped via the correct delivery company to avoid missing or delayed orders- Be aware of correct safety procedures and equipment to ensure safety

Swindon, Uk

- Responsible on shift for the delivery of the Train Service in the London Thames Valley area, working collaboratively with colleagues such as Crew Resources, Maintenance Controllers and Customer Information teams within the Control, and Area Operation Managers, stations and Train Care Depots outside the Control.- Making decisions to maximise performance and minimise cancellations whilst keeping a focus on the needs of the customer.- Sensitive allocations of train sets to diagrams to… Show more - Responsible on shift for the delivery of the Train Service in the London Thames Valley area, working collaboratively with colleagues such as Crew Resources, Maintenance Controllers and Customer Information teams within the Control, and Area Operation Managers, stations and Train Care Depots outside the Control.- Making decisions to maximise performance and minimise cancellations whilst keeping a focus on the needs of the customer.- Sensitive allocations of train sets to diagrams to minimise short-formations and maximise the delivery of seats to plan. This was to ensure there was enough space for the expected number of travellers.- Usage of various IT applications to make informed and accurate decisions, within the safe operating limits of the various fleets, such as fuel constraints and exam requirements.- Lead Controller for my area in times of disruption. I would be responsible and accountable for decisions made on both service delivery and service recovery.- Ensure delivery of KPIs and franchise commitments.- Safety critical role. Show less

Swindon, United Kingdom

- Responsible for resourcing and managing the daily work tasks of over 700 train crew.- Create solutions to the crew, infrastructure and service issues that occur daily.- Manage performance and put in place mitigations to reduce delays and cancellations for GWR.- Rapidly establish working relations and rapport with onboard colleagues and managers, often over the phone.- Work with colleagues across the business including Rosters, Crew Managers and Train Service Controllers and… Show more - Responsible for resourcing and managing the daily work tasks of over 700 train crew.- Create solutions to the crew, infrastructure and service issues that occur daily.- Manage performance and put in place mitigations to reduce delays and cancellations for GWR.- Rapidly establish working relations and rapport with onboard colleagues and managers, often over the phone.- Work with colleagues across the business including Rosters, Crew Managers and Train Service Controllers and outside the business such as RailGourmet to ensure service requirements are met.- Further developed problem solving, working under pressure, influencing and communication skills.- Chosen to train new staff as Crew Delivery Managers. I was picked due to my in-depth knowledge of the role, as well as my friendly and patient nature. I was able to prepare new starters for the complexity of railway operations and continued to give advice once they had passed training. Show less

Swindon, United Kingdom

Placement 1 – Network Rail:- Gained understanding of all areas of Network Rail’s business, spending time in each department.- ‘Olympic Manager’ at Paddington station, responsible for overseeing and leading the team of additional staff recruited to manage the increase in passengers.- Single Point of Contact in Swindon Integrated Control Centre, responsible for collecting and coordinating information between departments.- Undertook freight mapping project, used in Quarterly Board… Show more Placement 1 – Network Rail:- Gained understanding of all areas of Network Rail’s business, spending time in each department.- ‘Olympic Manager’ at Paddington station, responsible for overseeing and leading the team of additional staff recruited to manage the increase in passengers.- Single Point of Contact in Swindon Integrated Control Centre, responsible for collecting and coordinating information between departments.- Undertook freight mapping project, used in Quarterly Board Review. This was used to free up train paths around key network bottlenecks and improve performance.Placement 2 – Customer Relationship Executive Team, Network Rail:- Worked as ‘Customer Manager’ for First Great Western.- Handled claims and produced business cases for the Route Claims Panel.- Achieved savings of over £27,000 through spotting errors.- Continued freight mapping project, used at national Customer Relationship Executive meeting.Placement 3 – Train Planning, First Great Western:- Worked in First Great Western’s Train Planning department.- Learned about crew diagramming and produced crew short term plan diagrams.- Produced short term plan train unit diagrams for August and September. Show less

Bachelor'S Degree, Sociology And Criminology, 2:2

Activities and Societies: Founding member and Treasurer of the University of York Clay Pigeon Shooting Club (2009-11). I was voted to be.

Education record

Activities and Societies: Elected as Head of House by both fellow students and staff as I was considered reliable, responsible.