William Wiley Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky

• Played a crucial role in the successful launch of Louisville’s inaugural Historical Racing Machines entertainment venue, overseeing the introduction of a diverse collection of over 1,200 games• Successfully deployed and oversaw the management of more than 500 hardware systems, Microsoft applications, and specialized casino applications to provide comprehensive support• Supervised a team of 4 professionals, overseeing intricate technical support and services during the integration of the gaming expansion that encompassed the incorporation of a hotel, Oliver’s Steakhouse, a sports area, and a lobby bar• Earned the title of Team Member of the Year in 2020 by embodying diligence, respect, dedication, and commitment to the core values of Derby City Gaming

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Louisville, Kentucky

• Formulated and established roles, generated comprehensive personnel profiles, and devised authorization structures using a role matrix for Kindred Healthcare.• Handled SAP user access, Business Warehouse access, and Horizon access requests, ensuring the issuance of security roles for facilities and employee privileges in an efficient manner• Effectively oversaw the Horizon and Kindred Link databases, guaranteeing seamless access for agencies to connect with physicians and facilities across the United States

Louisville, Kentucky Area

• Offered adept troubleshooting expertise for subscribed calls from Video Residential Customers, Residential High Speed Internet Customers, and Digital Phone Residential Customers• Assisted the Call Center by addressing technical issues as required, promptly resolving tickets, and effectively communicating relevant information with the Division Technical Operations Center (TOC)• Handled customer complaints with professionalism, aiming to successfully resolve issues in accordance with established guidelines• Offered mentoring leadership to peers, assisting in alleviating the responsibilities of Tier 3 Technical Support Leads

Fort Knox, Kentucky

• Served as the Informational System Supervisor for a Major Army Command level customer service help desk and desktop support via Remedy web-based help desk tickets• Maintained and updated software to efficiently gather enlisted personnel data for Army Level Analysis of enlisted policy decisions• Supervised a team of 6 and directed detailed technical support and services to the commanding general, staff, and over 4,500 automated users in the Human Resources Command• Installed and managed over 4,500 hardware systems and Microsoft software applications in support of the Army’s resource reporting and readiness mission• Ensured compliance with directives and policies on the information assurance (IA), operations security (OPSEC), wireless security and physical security pertaining to information and systems • Provided ongoing support to the Senior Computer Programmer, specializing in designing, developing and maintaining computer programs in support of the management of the US Army Enlisted Force• Designed, developed, maintained and verified SAS EBI architecture, Oracle data bases, web designs, UNIX kornsell scripting, JCL Code and SAS production code

Fort Bragg, North Carolina

• Installed, configured, and managed workstations commercial off the shelf (COTS) applications residing on a Windows XP/7 enterprise environment• Applied knowledge of and skill in applying customer support concepts, methods and procedures for troubleshooting and recovering systems and files, installed operating systems and applications• Responsible for the networking/installation, operation, and maintenance of equipment valued in excess of $2,000,000• Established and coordinated the deployment installation, operation, and unit level maintenance of one Defense Messaging System (AN/TYC-24 (V) 3), one Command Post Node, one Satellite Transportable Terminal, two Tactical Vehicles, and one Power Generation unit

Camp Humphreys, Korea

• Spearheaded a team of 5 Soldiers in the networking, installation, and desktop support of 12 computers to set up the company’s first Army Knowledge Online (AKO) computer lab• Maintained training records for 62 Soldiers, 36 Korean National (KN), six Korean Augmentees to the United States Army (KATUSA), and 6 Department of the Army Civilians

Bachelor Of Science - Bs, Computer Science

Bsba, Computer And Information Systems Security/Information Assurance

High School, General Studies, 4.0

Activities and Societies: Beta Club