Operations Supervisor
5245 Commonwealth Ave, Jacksonville Fl 32254
Pioneer for e-commerce fulfillment site in efficiency, accuracy, and profitability, utilizing data analytics to drive solutions. Direct motivator to 4 team leads and 100 personnel, developing next-level leadership. Major accomplishments include:• Maximized data analysis and inventory management, reducing SKU errors by 46%, leading to improved warehouse management operations. • Produced sound business-enhancing solutions for inventory control, audit and risk management, decreasing DPMO by 51% and ensuring the right product is delivered to the right customer on time. • Harmonized daily activities focusing on safety, quality, productivity, and teamwork to ensure regulatory and industry compliance through training, coaching, and accident preparedness.• Developed and implemented process improvement plans as a product and project manager by identifying optimal operating procedures and performance standards. • Designed and implemented successful inventory management and audit processes resulting in zero errors during the 2022 KPMG audit of the e-commerce fulfillment center.• Collaborated and communicated through multiple network teams (Fan Services, Finance and Accounting, Tech, Social Media, and Executive) developing cross-functional relationships, maintaining strategic, operational, and sourcing plans.• Coordinator and key driver for 3rd Party Logistics, ensuring 98.6% inventory accuracy for $25M in e-commerce transfer goods