William Shoemaker Email & Phone Number

Mesa, Az, Us

Process orientedCreating logical processes to accomplish tasks in a consistent and repeatable wayStart to finish project managementTaking a project from idea through execution and documentationAccomplished team leaderLed internal support team with focus on problem solving and tech skill growth, with no turnover for over six years.Wide range of knowledgeEndpoint management, networking, Bitbucket/git, Microsoft 365 administration (and hybrid exchange), PowerShell, Windows Server (2008-2022), Active Directory, Azure AD/Entra ID, Intune, SCCM, vSphere/esxi, PowerCLI, Veeam backup, AWS glacier tape backups, Jira, etc• Acted as part of the InfoSec team to find and remediate vulnerabilities, and to answer security documentation from VIP clients• Brought modern security to the company, using conditional access policies to enforce MFA, including creating training materials, and onboarding VIP staff personally• Led several security improvement projects, including three tiers of accounts for IT staff, removal of local admin access across the company, and removal or restriction of domain admin account usage, service account permission restrictions, LAPS for local admin account security improvements, secure password management for IT, etc• Migrated development team and all project code bases from on-prem Atlassian products to cloud equivalents with minimal disruption to dev team workflow• Planned and conducted zoom-based live training sessions to onboard offices to new applications• Research and procure hardware for users across the company• Created and standardized IT processes, including documentation and training relevant parties

Phoenix, Arizona, United States

Idaho Falls, Id And Gilbert, Az

• Created marketing presentation that is always on display at Idaho Falls Geek Squad• Redesigned and implemented a new physical layout and wiring plan for the Geek Squad Precinct• Designed improved forms for tracking and reporting client and computer information• Diagnosed and replaced hundreds of hard drives, motherboards, memory, video cards• Over 3000 hours of various repair software issues, i.e. virus removals, operating system installs, etc• Accurately and quickly repaired 20-40 client computers simultaneously each day

Bachelor Of Science - Bs, Computer Info Tech, Political Science, History

• Computer Information Technology – Web Development o Created a web-based business- Cobbler Computers o Created and managed Google.

Education record

Activities and Societies: Dobson High Symphony Orchestra Dobson High Choir