William Dennis Email & Phone Number

Washington, District Of Columbia, United States

- Develop and implement a robust inventory management system for in-house equipment and medical supplies, allowing for a streamlined process for ordering, receiving, and distributing league shirts, trophies, and equipment- Oversee the nightly logistics for all our sporting leagues- Create KPI’s for both staffing and operations departments - Collaborate with the senior customer experience manager to create new league offerings for players in the DMV area- Oversee the complete lifecycle for hiring, recruiting, retaining, and training part-time staff- Organize and facilitate training sessions for staff on new procedures and best practices, allowing for regular performance evaluations and providing coaching to improve staff productivity, which yielded an 82% retention rate - Implement a feedback system to improve operations based on staff and player input continuously

Washington, District Of Columbia, United States

- Develop the complete life cycle process to effectively recruit, retain and train new hires- Develop KPI’s specific to staffing and staff satisfaction- Work with the customer experience team to compile new promoter scores and how to implement feedback- Host quarterly staff outings for part-time staff- Create job postings for all 3 of Fray’s markets (DC,PHX,JAX)- Compile daily payroll for part-time staff

Washington, District Of Columbia, United States

- Recruit, hire, and onboard part-time coordinators, hosts, and sports interns- Develop and implement continued education programs - Oversee the daily organization and planning of staffing needs including role assignments and scheduling - Contribute to the effective planning, promotion, implementation, supervision and coordination of sports programs and company events- Provide support to the customer experience team by responding to players via ZenDesk

Washington D.C. Metro Area

- Interview, hire, and onboard new hires using in-house human resource system as well as train and evaluate new hires on their effectiveness in providing guest centric services that are in line with company standards- Enhance overall customer experience by providing support and resolution to customer service issues in an efficient and professional manner; often eliminating the need for escalation to upper management- Facilitate classroom styled training for groups of 4 guests to 40 guests to teach them the history of cocktails, techniques in making cocktails while pairing them with food to compliment - Directly manage the ordering, receiving, and inventorying of all smallware, paper products, and daily use items for the restaurant

Greater Atlanta Area/Washington Dc

- Τrain and supervised staff members provided input for new hire performance reviews, and identified areas for additional training.- Directly supervise, evaluate, and support a team of over 20 staff members; manage the continuing educational opportunities of the staff to ensure that all company standards were met and maintained.- Provide feedback by coaching/mentoring team members on performance and create positive team morale with team-building activities. - Oversee the daily management of 3 floors, providing food and beverages to the dining room and hotel guests.- Work with the Director of Training to create new training documents and implement them by hosting training sessions for small and large groups.

Greater Atlanta Area/Washington Dc

- Utilize the HRIS system (Talent Reef) to reduce onboarding time by streamlining the training module, this allowed new employees to begin training on average by three days, which lowered training costs.- Train and evaluate the effectiveness of training materials for 20 front-of-house team members.- Create new performance evaluations that directly reflect the needs of our store and community that could be measured by staff performance. - Work with the Director of Training and Development to build new online training materials and system platforms for all locations.- Cultivate a positive culture of employee empowerment, job satisfaction, and teamwork.- Use inventory management systems such as Binwise & Beverager to order, receive, stock, and manage beverage inventory; oversaw daily, weekly, and monthly variance reporting to ensure accuracy in cost control that continuously resulted in profits for the restaurant.

Open City

- Directly oversaw the daily restaurant functions in a high-volume setting for a location producing $450-$500k in sales monthly.- Utilize the HRIS system (Workday) to recruit, select, orient, train, schedule, and coach new staff during the onboarding process.- Directly manage a management team of 6 managers and 50 hourly team members.- Responsible for creating team-building activities and other staff engagement and training initiatives to keep staff motivated and productive. - Coach team members on ways to leave a positive impression during guest interactions. Monitor, evaluate, and audit food, beverage, and service offerings daily to ensure guest loyalty.- Kept labor, payroll, and costs on target while simultaneously maintaining high service standards and increasing quarterly sales goals.

- Maintain everyday operations of the restaurant by implementing policies and procedures and providing guidance to a team of 15.- Directly oversee the recruitment of new hires, onboarding, training, benefits, and staff scheduling.- Train and mentor staff on new food and beverage offerings by creating training sheets, providing classroom-style training, and hosting tasting classes.- Collect, evaluate, and act upon guest feedback to improve the restaurant's overall quality of service, food, and atmosphere.- Use of creative marketing and advertising practices to increase restaurant revenue.

Grillfish/Commissary

• Facilitate daily pre-shift meetings to review daily operational needs and daily food and drink offerings. • Recruit potential hires using word of mouth, social media, company incentive programs.• Manage company senior server program of 20-25 senior staff members at 5 locations by hosting monthly service trainings, guest speakers and update any training materials needed. • Interview, hire and use onboarding software to onboard all new hires.• Provide general manager with weekly sever reports that included beverage sales, food sales, check averages.

Grillfish

• Maintain schedule for a staff of 12 people• Attend weekly managers meetings and report on server needs, wants and concerns• Assist other managers with check outs, as well as other staff related needs

• Collaborate with the Fellowship Manager to develop quarterly & annual department goals.• Collaborate with Fellowship Manager to ensure training needs are met and all trainings are mission based and align with company culture.• Develop training curriculum that focused on leadership development, progressive issues such as diversity and inclusion, voter rights, climate change.• Recruit college applicants to apply for the Fellowship Program by utilizing social media outlet, 1 –on- 1s with campus leaders, cold calling collation partners to utilize their networks of young leaders.• Oversee selection process of the Fellowship Program including recruitment and selection of 150 students.• Create & implement all procedures needed to host 4 regional trainings & 1 National Summit.• Support fellows’ social justice work on campuses or in community through planning and execution of sustainable community driven project.• Responsible for mentoring/coaching a group of 12-15 college students yearly on progressive policy, progressive organizing tactics, and next steps post-graduation.

I was the National Queer Student Coalition Chair for the Executive Board of Directors for the US Student Association. I was in charge of providing support to all students in our network who identified as queer, in regards to the campaigns they were running on their campuses and communities. I was the student liaison to the National staff from the students in our coalition.

Washington D.C. Metro Area

I created a national fact sheet on HIV/AIDS/STIs/STDs in the Heterosexual Black Male Community. I was tasked with researching the stigmas associated with heterosexual black males and their rates of HIV/AIDS. I was also tasked with managing all travel logistics for Advocates Urban Retreat, which is a yearly conference for all of their activists. While an intern I also served as a Peer Educator within Advocates Youth Resources. Which is a group of online peer educators that serve as a resource to young queer youth. We would answer questions, provide resources and help these youth with issues, concerns they were dealing with while trying to understand themselves.