William Cox Email & Phone Number

Cheektowaga, New York, United States

Buffalo, New York, United States

● Provide exceptional customer service in a high-demand environment, ensuring a seamless experience forcustomers who booked reservations daily● Efficiently facilitate and book hundreds of personal and business truck rentals, employing sales techniques acquired through comprehensive customer service training● Effectively oversee the management of our Buffalo locations’ damage tracker, diligently documenting and processing business and personal accident reports, ensuring accurate record keeping for billing purposes● Work seamlessly with our service department to schedule preventative maintenance for long-term truck rentals of business customers, ensuring the smooth operation and longevity of their vehicles while prioritizing their specific needs● Manage and ensure smooth daily operations of the Cheektowaga facility, overseeing yard management, and maintaining efficiency through regular and thorough yard checks.● Used problem solving skills to ensure all customer needs were met on a day to day basis.● Trained and mentored new hires in the Rental department.● Contributed as an active member of the facility safety committee, convening monthly to analyze on-site safety incidents and strategize initiatives to improve associate safety.

United States

● Manage self-checkout area● Conduct truck unloads nightly● Learned effective cash handling skills, facilitating cash drawers of over $3,000 on occasion● Coordinate complaints between customers and management team● Directed display team to build weekly displays● Trained and mentored new hires

Alden, New York, United States

● Assist in implementation of a Materials Requirements Planning system for the Alden facility● Assembled data for Supply Chain Excellency Team● Coordinated communication between corporate Supply Chain Excellency team and the Alden Continuous Improvement Department● Aided in a Corrective and Preventative Action (CAPA) for the Quality Department● Spent time learning different production processes for batteries and capacitors

Bachelor Of Business Administration - Bba, Computer Science

Advanced Regents Diploma

Activities and Societies: National Honor Society, Band