William Maldonado Email & Phone Number

Jacksonville, Florida, United States

• Resolved consumer disputes in a timely manner• Monitored consumer accounts to ensure productivity and to follow track performance• Experienced in preparing detailed collection reports and upholding accurate records.• High performing skip-tracing, account review, data analysis and debt negotiation with consumer• Proficient in using various computer systems and software to enter data and process payment information. (Pick, Artiva, LiveVox)(Teams, Microsoft Office,

Washington Dc-Baltimore Area

Strategically managed high-volume accounts to collect delinquent debt while upholding customer service standards. Utilized negotiation strategies to successfully resolve debt and minimize losses. Established payment arrangements and enforced financial obligations, prepared and sent letters of demand to delinquent debtors. Analyzed financial documents and gathered necessary informationInvestigated and reported fraudulent activities to the supervisor. Developed and maintained effective relationships with customers, creditors, and colleagues. Experienced in employing a variety of collection methods, including skip tracing and legal action, to secure payment from clients. Maintained professional and compliant practices in accordance with the Fair Debt Collection Practices Act (FDCPA) and other applicable laws.

Jacksonville, Florida, United States

Managed lease terms, renewals and screening of prospective property clients.Achieved compliance of company policies by routinely inspecting property and equipment.Responsible for financial transactions and the collection of monetary per company policies.Streamlined an internal system to improve company software and create a user-friendly website. Created and updated documentation for approved applicants. Developed training materials for on-boarding of new employees

Jacksonville, Florida, United States

Lowell, Massachusetts, United States

Responsible for customer resolution and investigating supplier shipments for discrepancies. Created digital and printed forms to enhance customer processing of documentation.Responsible for accurate processing for wire cutters and operated pallet jacks to pull inventory for express delivery to clients. Maintained a clean working environment, leading the team to promptly restock and organize equipment and materials to create a safe area.