William Harris Email & Phone Number

Bellevue, Wa, Us

Bellevue, Washington, United States

Seattle, Washington, United States

In my role, I managed 120+ employees and drove enhancements to both individual performance and account outcomes by developing performance metrics to track progress and identify areas for improvement, resulting in improved overall efficiency and customer satisfaction. Moreover, I collaborated cross-functionally with Sales, Operations, P&E, Quality, and Data Science teams to execute large-scale projects requiring robust cooperation to address issues and monitor progress on program enhancements.I orchestrated weekly team meetings with a focus on precise agenda setting and fostering open dialogue, resulting in heightened efficiency in project completion. I independently led the management of multiple programs from their initial stages through to successful completion, ensuring alignment with business objectives, expansion strategies, and product launch initiatives. I engaged directly with executive-level leaders by communicating effectively to convey insights, updates, and recommendations. I also successfully launched and scaled pilot programs, exemplifying their effectiveness in addressing key objectives, laying the groundwork for broader implementation, and contributing to organizational improvement.

Bellevue, Washington, United States

As a Senior Manager, I led a diverse team of 150+, including 10 Managers and Leads, to achieve outstanding sales operations, service attachments, and CSAT results, resulting in $125M in sales and overseeing 42,823 repairs in 2020. Moreover, I crafted a strategic roadmap that outlined specific initiatives and timelines to address critical operational and product enhancement needs. Effectively communicating this roadmap to stakeholders ensured alignment and buy-in across the organization.In facilitating collaboration with Operations, Business, and Product teams, I fostered open communication channels and closely monitored progress to identify any issues and adjust strategies accordingly. This proactive approach led to the timely resolution of issues and ensured smooth project execution.I orchestrated the successful implementation of 5 new store models and facilitated over 20 product launches. By skillfully balancing customer experience with business priorities, I made informed prioritization and trade-off decisions. Lastly, I managed all aspects of store hiring, onboarding, and training, which resulted in the acquisition of a well-staffed and proficient workforce, contributing to the overall success of the organization.

Bellevue, Washington, United States

I spearheaded the sales enablement program, playing a key role in enhancing customer experiences and optimizing product delivery processes. Additionally, I actively participated in prototyping and testing, collaborating closely with IT and Product Management teams to develop innovative solutions. These solutions accelerated time-to-market, improved customer experiences, and positively impacted sales performance.I implemented rigorous standards for customer service, satisfaction, and integrity, setting clear goals for both individuals and teams to ensure alignment with organizational objectives. Furthermore, I regularly reported on business results, tracked competitive trends, and provided updates to relevant teams and stakeholders to keep everyone informed and aligned with overarching goals.In addition to my responsibilities, I communicated pricing issues, promotions, and other pertinent information to the Sales and Channel Marketing teams to ensure effective communication and collaboration across departments. I resolved issues by effectively triaging with teams, including operations, business, and product teams, providing optimized outcomes and contributing to overall success.

Modesto, California, United States

In my role as the manager of the technical support team, I employed a range of leadership strategies to guide, coach, and mentor my team effectively. Implementing performance improvement initiatives was a key aspect of my approach, aimed at elevating team performance and ensuring positive customer experiences, thereby reinforcing Apple's reputation for outstanding technical support.As the primary point of contact for technical support escalations, I consistently resolved complex issues to meet the needs of our customers, prioritizing their satisfaction and loyalty. Regular performance evaluations were conducted under my supervision, allowing me to identify training needs and opportunities for enhancing the skills and capabilities of team members. This proactive approach ensured that our team remained agile and responsive to evolving customer needs and technological advancements.Through a thorough assessment of metrics and KPIs, I identified trends and areas for professional development, leading to optimized customer support experiences and increased customer satisfaction. I maintained strict compliance with company policies, procedures, and quality standards across all aspects of technical support operations, contributing to the overall effectiveness and efficiency of our team's performance.

Bachelor'S Degree, Organizational Leadership

Graduated Summa Cum Laude (GPA 4.0)

Associate Of Science (A.S.), Business Administration And Management, General