William Howell Email & Phone Number

Scott Afb, Illinois, United States

• Assesses software products for supportability, operability, compatibility and security to ensure the software products present a low risk• The evaluation shall consist of, but is not limited to the below.• Review customer certification requests via the Application Request Worksheet (ARW). Review ARW for completeness to include software documentation and add each new request into the SharePoint site. The review shall include items of functionality, supportability, operability, compatibility and security. • Review the software product installation documentation. • Ready the test environment for software product installation on the latest Standard Desktop Configuration, DoD Server Core Configuration, web or mobile hosting environment. • Perform the software product installation and conduct assessment tests that shall at a minimum include supportability, operability, compatibility and security of the installed software product. Conduct assessment tests. Analyze results and present findings in a Certification Memo that identifies any found vulnerabilities and any possible mitigation. Should the software product have any identified immitigable vulnerabilities, will then coordinate with the software product sponsor to determine if the vendor has a possible mitigation.

Scott Afb, Illinois, United States

• Assesses software products for supportability, operability, compatibility and security to ensure the software products present a low risk• The evaluation shall consist of, but is not limited to the below.• Review customer certification requests via the Application Request Worksheet (ARW). Review ARW for completeness to include software documentation and add each new request into the SharePoint site. The review shall include items of functionality, supportability, operability, compatibility and security. • Review the software product installation documentation. • Ready the test environment for software product installation on the latest Standard Desktop Configuration, DoD Server Core Configuration, web or mobile hosting environment. • Perform the software product installation and conduct assessment tests that shall at a minimum include supportability, operability, compatibility and security of the installed software product. Conduct assessment tests. Analyze results and present findings in a Certification Memo that identifies any found vulnerabilities and any possible mitigation. Should the software product have any identified immitigable vulnerabilities, will then coordinate with the software product sponsor to determine if the vendor has a possible mitigation.

Scott Afb, Illinois, United States

As the TRANSCOM the Senior Computer User Support Specialist, I am responsible for multiple facets throughout our facility. We support 300+ NIPR machines and 300+ SIPR machines on the primary floor (GOC), 15+ NIPR machines and 15+ SIPR machines in the SCIF, 7 NIPR machines and 7 SIPR Machines in conference rooms, along with multiple teleworking individuals.On a daily basis, I am responsible for installing hardware (monitors, machines, phones, KVMs, and docking stations), installing software (Tableau, Adobe Connect, IC Connect, Global Video Services, Microsoft Office Products, DCS, Mozilla Firefox, Mozilla Thunderbird, JFAST, and Google Chrome), SCCM Software update and pushes, monitoring network connectivity with machines to ensure they remain on the network, mapping network drives, mapping Org Boxes for Outlook, communicating issues between the CYOC and DDOC teams, communication liaison between TCJ3, TCJ6, PC Maintenance, FLAG support, and TCJ3-36, and producing the end of day report. I do multiple daily walk throughs to ensure if there is an issue that we catch it early. I also assist in maintaining the 8 multi-function printers.I provide support for the KM, I created the floor plan map for our facilities that includes rooms, desk numbers, computer numbers (both SIPR and NIPR), VOSIP, Printers, Fax machines, conference rooms, and personnel through Microsoft Visio. In 2021, I assisted in the distribution, setting up, and launching over 300+ new SIPR machines by creating a project management plan that would allow our customer to keep operation with minimum interruption. In leadership, I trained our secondary FACCSM which has prepared him to take on a new FACCSM role in another department when needed. He is credited with an exceptional record of customer service and knowledge base because of this training. Future planning will include him moving to a new directorate and a new person being trained under my leadership.

Scott Afb, Illinois, United States

On a daily basis, I am responsible for installing hardware (monitors, machines, phones, KVMs, and docking stations), installing software, SCCM Software update and pushes, monitoring network connectivity with machines to ensure they remain on the network, mapping network drives, mapping Org Boxes for Outlook, communicating issues between the CYOC and DDOC teams, communication liaison between TCJ3, TCJ6, PC Maintenance, FLAG support, and TCJ3-36, and producing the end of day report. I do multiple daily walk through to ensure if there is an issue that we catch it early. I also assist in maintaining the 8 multi-function printers in the GOC. I facilitate the Business Relationship Meeting (BRM) each month, along with participating in the ITSWIG meeting. Daily, I participate in the O & I, FUOPS, and CUB briefings. I create, process, and resolve trouble tickets. Monthly, I validate our equipment and verify inventory of that equipment along with assisting the inventory of our ink and paper supplies. In validating machines, I do searches on the network and log in remotely to these machines every 21-28 days to ensure they do not fall off the network (non-network activity after 30 days causes the machines to no longer operate). In addition to the mentioned tasks, I created the floor plan map for our facilities that includes rooms, desk numbers, computer numbers (both SIPR and NIPR), VOSIP, Printers, Fax machines, conference rooms, and personnel through Microsoft Visio. In 2021, I assisted in the distribution, setting up, and launching over 300+ new SIPR machines by creating a project management plan that would allow our customer to keep operation with minimum interruption. In 2021 and 2022, I assisted in operation expansion for both Afghanistan and Ukraine crisis that required rapid response in new workstation set up support.

Scott Afb, Illinois, United States

I became the site lead for Securigence in July 2020 where I was the lead for 5 employees. While in this role, I assisted in the timesheet verification, open job postings, disciplinary meetings, and off-site engagements with my team.In leadership, I trained our secondary FACCSM which has prepared him to take on a new FACCSM role in another department when needed. He is credited with an exceptional record of customer service and knowledge base because of this training. Future planning will include him moving to a new directorate and a new person being trained under my leadership. As the site lead for Securigence, I have ensured that our customer, Jacobs, is pleased with the employees that we hire and inspire.

Scott Afb, Illinois, United States

In April 2020, I began working as a contractor for Securigence. In my tenure, I have worked for the Service Desk (Help Desk), CITS team (System Admin), and lead FACCSM of TCJ3 along with Site Lead for Securigence. Through these roles, I have maintained the same salary. In April 2020, I began working at the Service Desk for TCJ6 USTRANSCOM to understand how issues are triaged throughout the command. While at the Service Desk, I assisted in catching up their case load that was behind 3+ months due to the COVID pandemic. This was accomplished by using the BMC Remedy software program which housed the trouble tickets processed through the command. In addition, I trained on how to enable and disable accounts in Active Directory, updating ticket logs, and answering phone calls from customers. In May 2020, I began my role in CITS which is a Jr Level System Administration team. In this role, I created accounts through Active Directory, Created Skype Accounts, remote log in with customers on their machines to assist in troubleshooting, remoted in to push software, utilized the Microsoft SCCM program to push software and patches, created inboxes for organizations, added and removed customers in distribution lists and organizational inboxes, and provided on call assistance after hours. I was part of the team that distributed over 900+ laptops to the command for teleworking customers.

Scott Air Force Base, Il

I transferred to the System Administration office for COM-F where I assisted in Installing, configuring, operating, and maintaining system hardware, software, and related infrastructure. I ensured that system hardware, software, and operating systems adhere to the customer SLA. I performed system monitoring for the integrity throughout the system. I reviewed system logs and events while performing patches to ensure systems were compliant. I installed and supported Windows Server 2012 and performed routine patching and maintained. I applied Time Compliance Network Orders (TCNA) and Information Assurance Vulnerability Alerts (IAVA) in this role. In addition, I reimaged and configured machines on a daily basis.

Scott Air Force Base, Il

I began my career in IT with GDIT at Scott Air Force Base as a Help Desk Specialist. I assisted in supporting the Communications Operations and Maintenance Functions contact for Scott AFB by providing support through the C2 Remedy Systems, responding to customer requests for technical assistance in person, via phone, electronically, and on a walk-in basis. I tracked and monitored systems’ operations and responds to faults, alarms, abnormalities, or potential issues, diagnosing and resolving technical hardware and software issues. I advised users on appropriate steps to take to resolve their issues if within the realm of Level 1 or Level 2 help desk support, ensuing closed trouble tickets accurately reflect what the actual issue was and how it was resolved. I provided notification for designated personnel when a trouble ticket becomes Operations Reportable (OR) in accordance with each system OR Criteria. I created, changed, and deleted user accounts per request in addition to adding/removing privileges. I obtained my Secret Security Clearance during this tenure.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.75

Associate Of Arts And Sciences (A.A.S.), Business Administration And Management, General, 3.0

High School Diploma, Business Administration And Management, General

Activities and Societies: Beta Club

Comptia Network +, Computer Systems Networking And Telecommunications, Passed

Comptia Security +, Information Technology, Passed