William J. Email & Phone Number

Mission, Kansas, United States

Overseeing a portfolio of customer accounts with the goal of serving as an ambassador and advocating on behalf of the customer. As the single point of contact, working to develop valuable, long-lasting relationships that promote customer satisfaction and success with ScriptPro solutions. Serving as a resource to our customers, and a path of escalation for technical support issues, workflow, and training needs.

Tampa, Florida, United States

I joined Immunologix to build successful customer relationships and serve as the primary point of contact for 52 sponsors with long-term, high-value contract work worth $25 million. I was able to combine my technical and client-centric skill sets to integrate all phases of bioanalysis, including lab work, validation, project management, and business development.My significant accomplishments include:• Grew revenue through scoping services for approximately 60 consulting project… Show more I joined Immunologix to build successful customer relationships and serve as the primary point of contact for 52 sponsors with long-term, high-value contract work worth $25 million. I was able to combine my technical and client-centric skill sets to integrate all phases of bioanalysis, including lab work, validation, project management, and business development.My significant accomplishments include:• Grew revenue through scoping services for approximately 60 consulting project agreements per year. • Utilized business development skills to work with executive team to develop new methods for presenting to and acquiring new clients, improving overall book-to-bill by 22%, among other metrics. • Managed the preparation and submission of 90 detailed proposals annually for a diverse range of opportunities including overseeing submittal of responses for all complex and routine phases of contract development.• Brought cross-functional teams together to collaborate, solve customer issues, and meet deliverables, leading to high retention and satisfaction, including saving a client account worth $12 million.• Acted as SME for proprietary QuickBase Application build-out and Salesforce integration that assisted in full-cycle contract development and execution, and cross-department communication Show less

Tampa, Florida, United States

After relocating to Florida during the COVID-19 pandemic, I chose to take my customer service and leadership skills to a Japanese fine-dining restaurant as the Front-of-House Manager. In this role, I led a team of 35 employees to ensure smooth service operations and maintain accurate financial records in a restaurant serving approximately 100 customers daily.My significant accomplishments include:• Developed customer relationships through personal interactions to understand their… Show more After relocating to Florida during the COVID-19 pandemic, I chose to take my customer service and leadership skills to a Japanese fine-dining restaurant as the Front-of-House Manager. In this role, I led a team of 35 employees to ensure smooth service operations and maintain accurate financial records in a restaurant serving approximately 100 customers daily.My significant accomplishments include:• Developed customer relationships through personal interactions to understand their experience and learn how to improve operations, leading to a more comfortable, customer-focused experience.• Utilized communication, collaboration, and problem-solving skills in fast-paced, high-pressure situations to maintain a positive environment, mitigate customer and staff issues, and build satisfaction and retention. • Conducted classroom and on-the-job staff training to significantly improve efficiency and client satisfaction, including modules on suggestive selling, customer service skills, procedures, and staff expectations. Show less

Lee, Massachusetts, United States

After completing my Bachelor of Science degree in Biology, I chose to move into a technical role in sterile manufacturing. Notably, I led a team of 12 production operators while collaborating with team leads and cross-functional department managers to achieve optimal, high-quality production levels that met customer needs.My significant accomplishments include:• Designed and executed protocols and standard operating procedures (SOPs) for validating all new and existing equipment… Show more After completing my Bachelor of Science degree in Biology, I chose to move into a technical role in sterile manufacturing. Notably, I led a team of 12 production operators while collaborating with team leads and cross-functional department managers to achieve optimal, high-quality production levels that met customer needs.My significant accomplishments include:• Designed and executed protocols and standard operating procedures (SOPs) for validating all new and existing equipment used for development, manufacture, conveyance, analysis, and storage. • Took initiative to personally repair damaged $80K pharmaceutical isolator that had been dormant for six months, resulting in restored production of 20 products and increased capabilities for future new products.• Collaborated with the engineering team to design and build a system for transporting materials through the sterile isolator, reducing product rejection by 12%+.• Improved efficiency of cleaning and maintenance routines by eliminating duplicative and unnecessary activities while meeting FDA standards. Show less

Cummington, Ma

I moved to Swift River to develop and lead a comprehensive new treatment program to improve the residents' physical and mental fitness. In this role, I directed a therapeutic team of 72 across four shifts to serve 112 adult residential clients across two programs. This included supervising shift leaders in day-to-day operations to ensure the total well-being of all residents. Significant accomplishments include:• Communicated program value to prospective clients and families… Show more I moved to Swift River to develop and lead a comprehensive new treatment program to improve the residents' physical and mental fitness. In this role, I directed a therapeutic team of 72 across four shifts to serve 112 adult residential clients across two programs. This included supervising shift leaders in day-to-day operations to ensure the total well-being of all residents. Significant accomplishments include:• Communicated program value to prospective clients and families, mitigated blockers to enrollment, and managed client transitions from medical stabilization to substance addiction treatment programs.• Hired, onboarded, and trained 90% of therapeutic team members while working closely with management to develop and implement staff training program.• Maintained a high level of staff competence and retention, uncovered problems, and determined solutions through building and maintaining relationships in all departments and levels. Show less

Pittsfield, Massachusetts, United States

During my time at Hillcrest, I rose from an entry-level team member to the residential director. In that role I oversaw operations of residential and recreational programs that created a supportive environment for residents, including supervising multiple shifts of 15 staff members.Significant accomplishments include:• Assisted Program Director in managing a therapeutic team of 60 across four shifts, serving 35 children and adolescents, and acted as Program Director in their… Show more During my time at Hillcrest, I rose from an entry-level team member to the residential director. In that role I oversaw operations of residential and recreational programs that created a supportive environment for residents, including supervising multiple shifts of 15 staff members.Significant accomplishments include:• Assisted Program Director in managing a therapeutic team of 60 across four shifts, serving 35 children and adolescents, and acted as Program Director in their absence. • Built relationships and communicated closely with residents, families, and medical clinicians to ensure safety, monitor each resident’s progress, and adjust as needed to ensure the best possible outcomes.• Selected, onboarded, trained, and mentored approximately 60 new therapeutic team members annually, enhancing team capabilities.• Responded to medical emergencies and acute behavioral incidents, ensuring immediate and appropriate care. Show less