William J. Email & Phone Number

Mission, Kansas, United States

Overseeing a portfolio of customer accounts with the goal of serving as an ambassador and advocating on behalf of the customer. As the single point of contact, working to develop valuable, long-lasting relationships that promote customer satisfaction and success with ScriptPro solutions. Serving as a resource to our customers, and a path of escalation for.

Tampa, Florida, United States

• I joined Immunologix to build successful customer relationships and serve as the primary point of contact for 52 sponsors with long-term, high-value contract work worth $25 million. I was able to combine my technical.
• Grew revenue through scoping services for approximately 60 consulting project… Show more I joined Immunologix to build successful customer relationships and serve as the primary point of contact for 52 sponsors with.
• Grew revenue through scoping services for approximately 60 consulting project agreements per year.
• Utilized business development skills to work with executive team to develop new methods for presenting to and acquiring new clients, improving overall book-to-bill by 22%, among other metrics.
• Managed the preparation and submission of 90 detailed proposals annually for a diverse range of opportunities including overseeing submittal of responses for all complex and routine phases of contract development.
• Brought cross-functional teams together to collaborate, solve customer issues, and meet deliverables, leading to high retention and satisfaction, including saving a client account worth $12 million.

Tampa, Florida, United States

• After relocating to Florida during the COVID-19 pandemic, I chose to take my customer service and leadership skills to a Japanese fine-dining restaurant as the Front-of-House Manager. In this role, I led a team of 35.
• Developed customer relationships through personal interactions to understand their… Show more After relocating to Florida during the COVID-19 pandemic, I chose to take my customer service and leadership skills to a.
• Developed customer relationships through personal interactions to understand their experience and learn how to improve operations, leading to a more comfortable, customer-focused experience.
• Utilized communication, collaboration, and problem-solving skills in fast-paced, high-pressure situations to maintain a positive environment, mitigate customer and staff issues, and build satisfaction and retention.
• Conducted classroom and on-the-job staff training to significantly improve efficiency and client satisfaction, including modules on suggestive selling, customer service skills, procedures, and staff expectations. Show.

Lee, Massachusetts, United States

• After completing my Bachelor of Science degree in Biology, I chose to move into a technical role in sterile manufacturing. Notably, I led a team of 12 production operators while collaborating with team leads and.
• Designed and executed protocols and standard operating procedures (SOPs) for validating all new and existing equipment… Show more After completing my Bachelor of Science degree in Biology, I chose to move into a.
• Designed and executed protocols and standard operating procedures (SOPs) for validating all new and existing equipment used for development, manufacture, conveyance, analysis, and storage.
• Took initiative to personally repair damaged $80K pharmaceutical isolator that had been dormant for six months, resulting in restored production of 20 products and increased capabilities for future new products.
• Collaborated with the engineering team to design and build a system for transporting materials through the sterile isolator, reducing product rejection by 12%+.
• Improved efficiency of cleaning and maintenance routines by eliminating duplicative and unnecessary activities while meeting FDA standards. Show less

Cummington, MA

• I moved to Swift River to develop and lead a comprehensive new treatment program to improve the residents' physical and mental fitness. In this role, I directed a therapeutic team of 72 across four shifts to serve 112.
• Communicated program value to prospective clients and families… Show more I moved to Swift River to develop and lead a comprehensive new treatment program to improve the residents' physical and mental fitness. In this.
• Communicated program value to prospective clients and families, mitigated blockers to enrollment, and managed client transitions from medical stabilization to substance addiction treatment programs.
• Hired, onboarded, and trained 90% of therapeutic team members while working closely with management to develop and implement staff training program.
• Maintained a high level of staff competence and retention, uncovered problems, and determined solutions through building and maintaining relationships in all departments and levels. Show less

Pittsfield, Massachusetts, United States

• During my time at Hillcrest, I rose from an entry-level team member to the residential director. In that role I oversaw operations of residential and recreational programs that created a supportive environment for.
• Assisted Program Director in managing a therapeutic team of 60 across four shifts, serving 35 children and adolescents, and acted as Program Director in their… Show more During my time at Hillcrest, I rose from an.
• Assisted Program Director in managing a therapeutic team of 60 across four shifts, serving 35 children and adolescents, and acted as Program Director in their absence.
• Built relationships and communicated closely with residents, families, and medical clinicians to ensure safety, monitor each resident’s progress, and adjust as needed to ensure the best possible outcomes.
• Selected, onboarded, trained, and mentored approximately 60 new therapeutic team members annually, enhancing team capabilities.
• Responded to medical emergencies and acute behavioral incidents, ensuring immediate and appropriate care. Show less