William Jarema Email & Phone Number

Holmdel, New Jersey, US

Atlanta, Georgia, US

* Maintenance and administration of BroadSoft platform, cloud communication solutions, and related technologies and equipment architecture.* Establish, refine, and perform comprehensive test plans for product certification, software and hardware upgrades, patches and migrations. * Create and maintain detailed guides and standard Methods of Procedures.

• Perform technical evaluation, certification and validation for new products.
• Develop and maintain product expertise across all company offerings.
• Develop product documentation, FAQs, and guides for customers and internal implementation, engineering, and support teams.
• Provide Tier 3 technical support.
• Clearly communicate product features and specifications and make recommendations for prospects, customers, sales and other team members.
• Write and edit press releases and company communications announcing product launches and updates.

• Conducted site surveys and identified technical issues of new and current enterprise accounts for proper implementation of Voice/Data and Unified Communications products.
• Develop clear, accurate and comprehensive documentation and network designs to provide necessary detail to ensure an effective hand-off to implementation managers and engineers.
• Provided technical support and training for sales team.
• Performed onsite and remote installations/implementations of customer's systems including configuration of session border controllers, routers, PoE switches and IP phones.
• Participated in sales calls, meetings, and processes to help qualify and prioritize sales opportunities as well as assist and participate in customer/prospect meetings and demonstrations.
• Coordinated project specifications between clients, Channel Partners and internal sales managers, implementation managers and engineers.

• Developed and maintained dozens of FileMaker Pro relational databases with ODBC and calendar and email capabilities. Database solutions include employee benefits tracking and calendars, time billing, job management.
• Data architect and developer of a proprietary system for event management that integrates online databases with a centralized location for better management and reporting.
• Created an accounting income forecaster to develop projected revenues, invoicing and company budget reports. It allows project tracking from proposal stage to completed program.
• Reduced data entry and other manual processes with the development of database interfaces and ODBC connectivity to external SQL systems.
• Provided troubleshooting and help desk support and trained employees in the use of hardware, software, and peripherals and on procedures for their use.

• Designed and developed multi-user relational databases with custom reports for accounting, inventory, and marketing. FileMaker Pro v3 to 12. FoxBase, FoxPro. SQL.
• Designed and recommended network layouts, software, and hardware; provided security and technology implementation.

• Proficient in analyzing and evaluating the impact of public policy and proposed health policy/legislation for individual hospitals, health systems, and associations of health care facilities.
• Developed and maintained dozens of FileMaker Pro relational databases. Database solutions include consultant time tracking, legislator contact and issues tracking, and a national hospital association project and member.
• A strong expertise in report generation facilitated effective internal project meetings by communicating complex ideas and findings in an understandable manner.
• Planned and maintained corporate local and wide-area networks (two main locations and several home offices) including the use of a VPN, file servers, a contact/calendar server, and database server.
• Developed an expertise in government regulations regarding hospital Medicare and Medicaid reimbursement.
• Developed relationships with government officials to utilize their expertise and resources.

Fort Washington, PA, US

• Oversaw integration and programming projects and technical support services, including scheduling technical employees, budgeting, product research and ordering, and selection of appropriate resources.
• Performed technology audits with prospective clients and developed information technology and disaster recovery proposals and scope documents.
• Served as primary client liaison for technical requirements.
• Designed, programmed, documented and implemented custom relational database solutions for various industries, including marketing, retail sales, advertising and graphic design, health care, energy, insurance, and.
• Performed database needs assessments and developed design specifications, project timelines and costs.
• Managed database projects for all database development employees, ensuring that design specifications and timelines were met.

• Recommended, tested, purchased, installed, troubleshot and supported company LAN/WAN and all hardware and software used by over 50 people in the firm’s three office locations.
• Designed, programmed, documented, and implemented all custom relational database solutions for the firm and client projects.
• Researched and prepared information and analyses for state public hearings and other government relations efforts, marketing and expansion projects, and other client projects.
• Prepared information in a variety of formats including using Microsoft Office to develop charts, color overheads and slides, poster boards, TV presentations, and sophisticated reports.
• Conducted firm-wide questionnaires to assess computer user satisfaction and training needs and conducted or coordinated training sessions throughout office locations.

Bachelor Of Science (B.S.) - Magna Cum Laude, Professional And Liberal Studies

Computer Science

Network Engineering And Data Communication