William Johnson Email & Phone Number

Pensacola, Fl, Us

Gulf Breeze, Fl

My job was to take supervisory calls, to track customers that are having problems and to organize them to where the techs can go to their homes and correct the issues on their account. Also I coordinate with all dispatchers, ISRs, other Internet Support Representatives and other Customer Support Representatives. I am also the supervisor for 15 Internet and Customer Service Representatives; I have to supervisor them, work with them and manage their time with Mediacom. I have to work with their stats, like sales, adherence, hold times, handle times and more. I try to mold them to future leaders of Mediacom. With this responsibility I have to answer to the Internet Support Manager, keeping her updated on my team’s progress. During the year of 2009 I received the Divisional Customer Service Lead of the year, and during the year of 2006 I also received the "Regional 2006 Shining Star Award" for my diligence and determination, and for my continued commitment to outstanding customer care.

Gulf Breeze, Fl

At present my job is update and monitors the Mediacom Networks within all divisions of Mediacom Cable Company. I am also responsible for running reports for the weekly meetings and keeping my manager updated on all issues. I work on the commissioning and decommissioning of new routers and CMTS Devices with Cisco and Casa. This is for the upgrade project for Mediacom throughout the 23 states that Mediacom runs through.06/2010 – 8/2011 Mediacom Cable Company Gulf Breeze, FLInternet Support Supervisor My job was to take supervisory calls, to track customers that are having problems and to organize them to where the techs can go to their homes and correct the issues on their account. Also I coordinate with all dispatchers, ISRs, other Internet Support Representatives. I am also the supervisor for 15 Internet Service Representatives; 05/2005 - 06/2010 Mediacom Cable Company Gulf Breeze, FLCustomer Service Team LeaderMy job was to take supervisory calls, to track customers that are having problems and to organize them to where the techs can go to their homes and correct the issues on their account. Also I coordinate with all dispatchers, ISRs, other Customer Service Representatives. 11/2004 - 05/2005 Mediacom Cable Company Gulf Breeze, FLCustomer Service RepresentativeMy job responsibilities range from answering phone for customers, and with the calls answer all questions, fix all problems, correct any account problem. Also with the calls we upgrade, downgrade, connect, disconnect, etc depending on the customer.

New Orleans, La / Houston, Tx

11/1985 - 1/2002 Shell Services International New Orleans / Houston, TXNetwork SpecialistMy primary responsibility is to provide second and third level support for Shell's Basell LAN/WAN technology, Shell Information Technology's LAN/WAN and support the Customer Engineering, Implementation Team, TDA Web Team and Router Team.

Guam / Colorado Springs, Co

9/1981 - 9/1985 United States Air Force FloridaTelecommunications Systems Control Specialist (307x0)Maintained, troubleshoot communications for the USAF. Worked experience ranged from Guam to NORAD.