Will Low Email & Phone Number

Arlington, VA, US

Tysons Corner, Virginia, United States

• Manage $3.4M+ portfolio of ~50 clients by taking ownership of client success to drive adoption, renewals and growth, achieving 109% Net Revenue Retention for 2023 ($382k growth)
• Develop strategic action plans by prioritizing client goals to nurture partnerships and discover expansion opportunities, opening $220k of opportunities in 2023
• Advocate for clients internally by collaborating across teams to drive Cvent's product roadmap and streamline critical processes, leading GAN vertical initiatives

• Prioritized demands of ~60 clients totaling $3M+ in annual revenue by analyzing feedback, anticipating roadblocks, and balancing business needs to ensure maximum impact
• Navigated complex team structures through keen understanding of group dynamics, communication, and de-escalation to drive resolutions
• Consistently performed outside expectations of the role, driving the company forward by bringing ideas to leaders and emphasizing willingness to steer new initiatives such as GAN vertical alignment

Tysons Corner, Virginia, United States

• Customized 60+ event success plans within H1, totaling 93% of my client base, by focusing on SMART goals to meticulously drive clients’ progress and ensure ROI
• Delivered superior event consultation experience for 70+ clients totaling $2.6M+ in annual revenue
• Won top CSA award for Q1 by maintaining results-focused mentality to consistently exceed target metrics

Reston, Virginia

• Streamlined exhibitor registration through focused communication and data management, resulting in 33% increase in exhibitor satisfaction over one year
• Pioneered detailed registration protocol for virtual events by maintaining records of 1k+ reps across 3 complex SaaS CRM databases for seamless user experience
• Championed exhibitor success by harnessing superior product knowledge throughout training, guidance, and support for 100+ contact companies

Reston, Virginia

• Strengthened relationships with 300+ key account contacts by reliably providing enthusiastic, professional support to ensure satisfaction and continued business
• Coordinated logistics, marketing, and event execution for 50k sq. ft exhibition of 300+ scientific companies, with 6k+ international industry attendance
• Supervised and trained on-site temp staff to register and welcome representatives of 300+ exhibiting companies

Washington D.C. Metro Area

• Supervised and trained 34 student ambassadors in effective customer service and positive representation of the university to welcome 2,500 families, resulting in conversion rate of 95% of visitors to permanent students
• Led content, design, and distribution of marketing materials to promote program with operating budget of over $1M to target group of 5k attendees
• Innovated strategic recruitment campaign, designing a series of web documents, posters and videos with cohesive brand feel and planned release schedule, resulting in over 250 applicants from targeted populations

Washington D.C. Metro Area

• Selected from over 200 applicants for a team of 33 students to represent GW and facilitate award winning orientation program
• Marketed GW positively and honestly by balancing requests of Deans and senior administrators with needs of 5k incoming students and families, exceeding customer service expectations through superior knowledge of GW
• Collaborated with 32 colleagues, with limited time and resources to operate and pro-actively troubleshoot to optimize the experience for incoming students