William Gardner Email & Phone Number

Chicago, Illinois, United States

Responsible for directing the strategy to augment and ensure a successful relationship with all our Customers. This involves working across all departments of the RKON organization to review and augment the formal processes, data/metrics, and tools required to improve the Operational Model aligned with a positive Employee and Customer Experience. Connecting employees, their experience and their roles to the Operating Model will help enhance the culture of creativity, innovation and cooperation that RKON needs in order to grow and scale and achieve the strategic and financial goals of the organization. The RKON Customer Experience (RKON CX) is driven by our efficiency and transparency in delivering Information Technology Services on behalf of our clients as well as the recommendation of a strategic technology investment direction to our clients. Essentially, we provide technology advisory guidance and expertise in the analysis, design and execution of our clients’ technology strategy.

Princeton, New Jersey, United States

Reconset focuses on the best experience comparing and reconciling datasets. We enable anyone in your organization to match and analyze data.

United States

The Results Companies is a Global Customer Experience Management company delivering multi-channel customer engagement of both sales and service needs for Fortune 1000 and specialty Partners. The CTO role partners with the CEO, CFO, COO and CXO in overseeing all aspects of the business from Strategic and Long Range Planning to Financial Planning and Performance Delivery. Special emphasis is placed on Customer Experience leadership and Partnership model. For over 20 years, Results has been passionate about being a brand ambassador for our Partners. Results has perfected the art of driving performance and increasing revenue for our Partners based on understanding the unique demands of their business models. Today, Results employs over 7,500 people throughout the United States, Asia Pacific and Latin America geographies. Results is one of the world's fastest growing Customer Experience management partners and continues to win accolades as an agile mid-size company offering inbound and outbound multilingual support worldwide. Results was awarded the 2013 'Fastest Growing BPO Company' in the Philippines and recognized as a finalist for 'Quality Program of the Year' by ICT International. Results was also ranked the 3rd largest Global Inbound Teleservices provider by TMC’s Customer Magazine in 2013. The Results Companies continues its history of strong partnership relationships and keen focus on excellence in all aspects of the Customer Experience. Expect Greater.

Greater New York City Area

Shore Group Associates harnesses the power of technology and hands-on research expertise to create Smart Data solutions – yielding clean, organized, actionable data from which to extract relevant information and insight. Shore Group offers deep domain expertise in the acquisition, collection, management and delivery of structured and unstructured data, and is equipped to aid both in crafting a business’s content strategy and in executing against its plan. Shore Group Associates leverages US & UK-based partners, project managers and business/data analysts, and India-based engineers and research professionals.As CTO, I am responsible for the vision and execution of the firm's technology roadmap as well as the delivery of technology solutions on behalf of our global clients spanning financial services, insurance, health care, and various other industries involved in data collection and processing.

Greater New York City Area

Barclays is a major global financial services provider engaged in retail banking, credit cards, corporate and investment banking and wealth management. Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide. Barclays has always focused on serving the needs of its customers.Barclays POINT is a widely-used platform in the fixed income market with robust capabilities for performance attribution, risk analytics, scenario analysis, and portfolio management, leveraging the Barclays Bloomberg fixed income indices to help institutional investors monitor their portfolio risk relative to their respective indices. In August 2016, Bloomberg L.P. announced that it has acquired the Barclays Risk Analytics and Index Solutions Ltd. (“BRAIS”) from Barclays PLC, including the POINT portfolio analytics solution. The technology acquisition and client transition to Bloomberg has involved significant program management and technology acumen.

Founded C*NECT LLC, an innovative software company that enables rapid quality analytics by allowing business users to quickly connect and interact with information across the enterprise, without requiring an expensive investment in IT solutions.C*NECT is a desktop application that enables incredibly fast creation of highly functional and automated data solutions and prototypes, formerly solved through the development of custom software applications or complex Excel spreadsheets.C*NECT functionality includes:* Data Interaction (Read & Write)* Business Intelligence* Reconciliation Engine* Rules Engine* Dashboard* Security, Controls, and Accuracy* Self-service, intuitive interface

New York

Director of NY Finance Technology Group: Responsible for all Product Control and Financial Control applications in support of the NY CFO. Defined the strategic roadmap for the Finance organization in New York, and established technology and financial leadership within the global Financial function.Successful deliverables included:* Designed and implemented the General Ledger replacement (Peoplesoft)* Implemented Broadridge Impact Fixed Income platform* Envisioned and built Product Control Automation platform for daily reconciliation & closing* Defined roadmap and implementation for Financial Data Warehouse platform

Overall responsibility for the development and operations of all Corporate Financial Systems supporting the office of the CFO, including: * Corporate Accounting (G/L, AP, AR, FA, PC) * Controllers Group (AUM, Billing, Revenue Reporting) * Planning & Analysis (Budget & Forecast) * Financial Compensation * Procurement/Purchasing * Facilities Management

Responsible for the design, development, and implementation of several financial control applications including: * Product Control applications for Cash Securities * Capital Markets Data Warehouse * Cost Allocation reporting applications for Global Infrastructure Services

Responsible for overall program management of a Data Warehouse and Reporting solution for Fidelity Capital Markets in support of Finance, Operations, and Risk Management.