William L. Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

- Meticulously monitor aide attendance and promptly report any incidents related to patient care during shifts, alongside comprehensive tracking and reporting of aides' utilization of the company's new clocking system, Alayacare.- Streamline and revamp the aide allocation process within the Arrow system, enhancing efficiency by 35% through the creation and maintenance of a centralized Excel spreadsheet containing language proficiency data for aides (Mandarin, Cantonese, Korean).- Oversee aides' work hours, diligently aligning with patient authorizations and contracts, while skillfully coordinating care and acting as a liaison between insurance agencies, home health aides, and patients to optimize scheduling and resolve conflicts seamlessly.- Manager of home health aides, taking reports and informing aides of how to better optimize their job when necessary.

Flushing, New York

- Conducted thorough pre-billing verification and Internal audits on homecare data: including submitted time sheets to minimizing billing discrepancies and ensure financial accuracy.- Coordinated with patients and home health aides (HHAs) to optimize scheduling while effectively addressing patient concerns and complaints, resulting in improved patient care satisfaction.- Systematically scrutinized call-dashboard data within the HHA Exchange platform to ensure strict compliance with the company's established clock-in and clock-out regulations. - Acted as liaison between insurance companies, case managers, patient families to ensure seamlesscommunication, while verifying authorizations and referrals to ensure proper documentation and approvals.

Bachelor Of Arts - Ba, Economics (Second Major)

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Clinical Psychology ~ ResearchFormerly BS