William Ng Email & Phone Number

Singapore

Singapore

Leading a squad to bestow shared tooling solutions and services commonly consumed by Infrastructure, Security, Operations, and Development Teams.The squad provides unified core data capability and facilities assets and telemetry that enable data-based decision-making, expanding our prediction and modeling capacity.As we progress, we will bring in and.

Singapore

Create and run an analytics-driven team to create value for IT and the business that centres on delivering insight into IT performance and alignment. The team drive superior value creation by aligning metrics, KPIs and business intelligence capabilities with the strategy to deliver:- Better insight through Data-driven observation- Transparency.

Central Singapore

• I manages the Service Management team within IT Infrastructure and Operation (I&O) Group. Our team manages the delivery of fundamental parts of ITSM across the group. My team consist of Service Management professionals.
• Deliver Service Management mechanisms and measurements for global group, bringing predictability and proactive capabilities to these important functions: o Personnel, o Financial, and o Technical supply/demand management
• Manage Service Management globally.
• Design, implement, and manage the frameworks that measure, analyze, and coordinate staffing, accounting, and project task requirements and assignments o Create extreme visibility of financial, technical and staffing.
• Lead team as top proponent of out-tasking, orchestration, and value measurement.
• Manage operations group to ITIL guidelines. Show less

Singapore

As an Infrastructure Manager for Service Delivery, I will ensure management of infrastructure services located and delivered to Asia/Pacific. Act as functional manager for the Infrastructure service delivery team leading, supervising a defined group of staffs in Asia Pacific. Manages and develops vendor relationships within the Asian region for core.

Singapore

As a Service Delivery Manager and Service Delivery Consultant, I work closely with Customer Business Manager to provide customer satisfaction-par-excellence meeting budgeted norms and all service level agreement

Singapore

As an Account Delivery Manager, I work closely with the Client Manager in both government and commercial projects to provide customer satisfaction-par-excellence meeting budgeted norms and all service level agreement. During the period, I managed a total of 52 engineers which includes two Technical Managers, eight Team Leads and 42 engineers; the engineers.

Singapore

Managing Operation teams of different towers to integrate technical knowledge and business understanding to create superior solutions for HP and for customers.· Incident Management: Work with team members to resolve more complex incidents.· Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/HP.

 Create and carry out project proposal and project plan Budget and resource allocation for projects  Scopes out the major component required and work out the SOW with different parties. Forecasting and analyzing future trends in the project Tracking and reporting progress Analysis & design of objectives Service improvements Implemented ITIL V3 best.

Singapore

Role Overview: - Solely responsible for managing the end-to-end software distribution process across multiple Singapore Government agencies using Microsoft SMS (Systems Management Server).Key Responsibilities:- Developed, tested, and deployed software packages and patches for laptops and desktop applications, ensuring seamless distribution and minimal.

Singapore

Project Overview: - Joined the HP EASE (Enhanced Application Support Environment) project dedicated to providing comprehensive IT support for Singapore Government agencies.Key Responsibilities:- Delivered exceptional remote technical support for Windows laptops, ensuring swift and effective resolution of hardware and software issues.- Diagnosed and.

1. Bachelor Of Science (Hons) In Computing, Computing

Iil, Itil Foundation V.3

Diploma In Computing, Diploma In Electronics, Computer And Communication (Major In Computer System)

Activities and Societies: Computer Club