William Porterfield Email & Phone Number

New York, United States

San Francisco Bay Area

Project Manager @ World Central Kitchen Team lead for disaster relief activations in the US and abroad. Largest project to date: coordinating 2+ million meals for frontline workers at public hospitals and underserved communities in NYC impacted by the COVID-19 pandemic.Project Manager @ ProMobile Managed day-to-day operations for NYC's publicly-funded mobile vaccination units. With 20 buses and over 200 staff members, we distributed over 350k vaccine doses across all 5 boroughsSpecial Events Coordinator @ Astrsk Public Relations Event Program Manager @ Pollen Customer Experience Advisor @ Carry Travel

San Francisco Bay Area

Cultivated the supply-side growth of our Northern California marketplace. Scaled and streamlined new CareDriver acquisition and onboarding while also overseeing the existing customer experience.

Building our subregional team to last by identifying operational efficiencies, minimizing costs, streamlining processes, and constantly adjusting our headcount and footprint in the region.Informing Uber product development and business strategy with customer insights from the field and disseminating new products and processes with our support team and customers.

San Francisco Bay Area

Continued to maintain day-to-day operations at the Uber onboarding and support centers.Coordinated the interview process and execution of converting 60+ contingent workers to full-time Uber employees. Responsible for weekly newsletters to all NorCal Uber drivers and Greenlight staff members. Selected for a 6-month Community Operations strike team project as copywriter and editor to help redefine Uber’s customer-facing business policies, standards, and support language.

San Francisco Bay Area

Opened and co-managed Uber’s first driver onboarding & support center, and then 25+ more with 80+ agents, inaugurating the interaction experience, hiring and training, performance metrics tracking, reporting, goal-setting, & other standard operating procedures that were rolled out globally, while also working with the SF operations team to drive supply growth, monitor marketplace health, & develop compliance and safety systems. Coordinated supply-side launch of Uber in new NorCal markets.

San Francisco

I helped drive growth and engagement in Fandom's communities by generating compelling editorial content and working directly with users to improve their wikis.

Coordinated marketing strategies (online and off), managed the online community, wrote copy for all company needs, and creatively assisted the product design and development process.

Santa Barbara, California, United States

Wrote advertorial articles, features, and newsletters. Assisted the Editor-in-Chief. Contributed to editing, design, and layout. Developed and managed the magazine’s online and social networking presence.