• Responsible for Training New Employees in Both US/UK Office on the Global Support Desk• Trained over 30 New Employees ranging from Analysts, Senior Analysts and Supervisors.• Knowledge of Active Directory, Exchange, and Office 365• Working Knowledge of PowerShell• Provided support for 650+ client on multiple environments• Troubleshooting and Diagnosing Windows and Mac OS Systems• Experience working with Virtualization Software (VM Ware, ESXi)• Support and Troubleshooting for Citrix, VPN and RDS• Enrolled and configured Two-Factor Authentications such as DUO and RSA • Setup and Managed Mobile Devices (AirWatch, XenMobile, ActiveSync, and BES)• Working Knowledge of the Avaya Voice system• Knowledge of Financial industry related software such as Bloomberg, Thompson Routers, Moxy, Geneva and Advent.• Troubleshooting various Server issues (DFS, DNS and DHCP)• Applying and Troubleshooting Folder Permissions• Setup call meetings on CISCO VOIP Phones

• Responsible for Training New Employees in Both US/UK Office on the Global Support Desk• Knowledge of Active Directory and Exchange• Provided support for 500+ client on multiple environments• Troubleshooting and Diagnosing Windows and Mac OS Systems• Experience working with Virtualization Software (VM Ware, ESXi)• Support and Troubleshooting for Citrix, VPN and RDS• Enrolled and configured Two-Factor Authentications such as DUO and RSA • Setup and Managed Mobile Devices (AirWatch, XenMobile, ActiveSync, and BES)• Working Knowledge of the Avaya Voice system• Knowledge of Financial industry related software such as Bloomberg, Thompson Routers, Moxy, Geneva and Advent.• Troubleshooting various Server issues (DFS, DNS and DHCP)• Applying and Troubleshooting Folder Permissions• Setup call meetings on CISCO VOIP Phones

• Corporate Security for Barclay's Investment Bank US• Monitored and tested IP Cameras for all of Barclays Americas• Constructed daily reports in Microsoft excel and word• Granted and removed area access to employees for specific areas• Setup call meetings on CISCO VOIP Phones• Phone support for clients and employees with both security and technical issues

• Performed Advanced Trouble Shooting including Router Configuration and Adding Static IP’s• Provided Technical Support Over the Phone• Provided other Agents with assistance• Assisted IT Department with Troubleshooting • Maintained Top Quality Assurance Call Score for 12 Months in a row• Received Award for Outstanding Service: Premiere Response Managers Award for Month of January 2013

• Responsible for setting up networks in home and offices• Specialized in the removal of Viruses, Spyware and Malware• Assembled and setup custom built computers and servers• Setup Users and Groups within the Active Directory• Repaired Windows and Mac based computers and laptops• Conducted onsite service calls for computer and network related issued• Trained newly hired technicians• Provided customers with technical support in store and over the phone

• Specialized in the removal of Viruses, Spyware and Malware• Assembled custom built computers• Repaired computers and laptops