William Samuel Email & Phone Number

Toronto, Ontario, Canada

I move the digital world forward by working with leading brands to improve their digital accessibility.As an Accessibility Tester I work with large organizations to improve the accessibility of digital products across industries including e-ecommerce, banking, education and more. The feedback that I provide, impacts the lives of the 1.3 billion people around the world who live with disabilities.I provide written feedback on the compatibility and accessibility of user journeys within… Show more I move the digital world forward by working with leading brands to improve their digital accessibility.As an Accessibility Tester I work with large organizations to improve the accessibility of digital products across industries including e-ecommerce, banking, education and more. The feedback that I provide, impacts the lives of the 1.3 billion people around the world who live with disabilities.I provide written feedback on the compatibility and accessibility of user journeys within customer digital properties across assistive technologies, devices and browsers. These are captured in compatibility tests, which are unmoderated research requests. This written feedback is used to help guide companies with their accessibility efforts across their digital products. I use critical thinking and written communications skills to provide accessibility and usability feedback. Show less

Greater Toronto Area, Canada

Technology Consultant. I provide support to Home Office and at-home users. Providing a range of services to get people up and running with their tech.

Toronto, Canada Area

Acted as the main point of contact to Information Technology for 1200+ users at Baycrest.Answered Helpdesk calls and emails requesting general technical assistance.Worked closely with end-users to understand their technical and process requirements and recommended and implemented integrated solutions.Assisted in the configuration of end-user desktop hardware, software and peripherals.Coordinated timely repair of computer equipment and printers covered by third-party vendor… Show more Acted as the main point of contact to Information Technology for 1200+ users at Baycrest.Answered Helpdesk calls and emails requesting general technical assistance.Worked closely with end-users to understand their technical and process requirements and recommended and implemented integrated solutions.Assisted in the configuration of end-user desktop hardware, software and peripherals.Coordinated timely repair of computer equipment and printers covered by third-party vendor maintenance agreements.Performed desktop hardware repair for computer equipment and peripherals not covered by third-party maintenance agreements. Show less

Mississauga, Ontario, Canada

Provided desk-side client support (Tier 2) to over 2000 users in the hospital. Break/fix support for desktop computers, laptops, and mobile devices running Microsoft Windows XP and Microsoft Windows 7. Implemented projects, upgrades, rollouts, moves adds and changes as required. Provided tier 2 support for all in-house telephones and voice lines (analog, digital, and Nortel / Avaya VoIP) and voicemail administration (Nortel CallPilot). Worked closely with outside vendors enabling quick… Show more Provided desk-side client support (Tier 2) to over 2000 users in the hospital. Break/fix support for desktop computers, laptops, and mobile devices running Microsoft Windows XP and Microsoft Windows 7. Implemented projects, upgrades, rollouts, moves adds and changes as required. Provided tier 2 support for all in-house telephones and voice lines (analog, digital, and Nortel / Avaya VoIP) and voicemail administration (Nortel CallPilot). Worked closely with outside vendors enabling quick turnaround on parts and service to all printers, MFPs and copiers. Provided support to remote sites, (medical offices and home transcriptionists). Provided assistance to Senior Network Administrators when required. Show less

Mississauga On

Administration, configuration, maintenance and backup of Microsoft Windows NT/2000 Servers. Deployed, installed, configured and administrated Microsoft Exchange server 5.5. Performed migration of MS Exchange mail servers as part of corporate merger.

Mississauga, On

Responsible for the recommendation, standardization, deployment and maintenance of client side information technology solutions in a Microsoft Windows & Novell Netware environment.

Certificate In Web Development, Web Development - Javascript, Nodejs, React

Certificate In Web Design And Development, Web Page, Digital/Multimedia And Information Resources Design, Front End Web Development

Bachelor Of Science, Geology/Earth Science,