William (Bill) Tracy Email & Phone Number

Cumming, GA

• Certified in many specialty programs offered by Keller Williams: Keller Offers, Keller Mortgage, and Homeward Mortgage
• Managed the build and design of the team website: top10lanierhomes.com
• Managed the team databases and developed new strategies for lead generation including social media campaigns, mailers, and billboards
• Completed Brian Buffini’s referral-based strategy course
• Nominated as rookie of the year for Keller Williams Realty Community Partners the first year with over $5M in sales

Cumming, GA

• Created and owned the Product Roadmap and process for internal requirements and development tools like Rational Team Concert, JIRA, Blueprint, and Quality Center.
• Managed product changes by conducting various collaborative sessions and forums to discuss suggested improvements, results from audits, and non-compliance issues.
• Worked closely with Risk, Quality Assurance, SDLC, and representatives from various regions and lines of business to ensure Product Roadmaps were consistent with company goals and objectives as well as prioritize.
• Based on the Roadmap and approved changes, built a backlog in JIRA to prioritize and manage updates throughout the entire SDLC.
• Communicated updates to all regions and Lines of Business using training modules, forums, and documentation.
• Considered the Subject Matter Expert for Requirements Analysis (waterfall and agile) for the largest sector (Global Consumer Technologies) within CitiGroup.

O'Fallon, MO

• Served as a Lead Business Analyst for the largest and most complicated projects within the Mortgage Business of Citigroup including both agile and waterfall projects. The projects included mainframe, data warehouse.
• Developed and trained standard practices for working with use cases and gathering requirements.
• Designed and maintained a repository of use cases. Consolidated over 200 use cases that were previously located on shared drives, ClearCase VOBs, and local drives into one common location.
• Used white-boarding tools in iRise and Blueprint to lead early project discussions on the current and proposed business and system processes.
• Lead an effort to standardize Functional Specification documentation across the organization. Held working, gapping, and training sessions to roll out documentation to meet the needs of multiple groups.
• Coordinated and lead project teams for large projects across business channels.

• Created business and functional system requirements for fork-truck mounted inventory systems. The inventory systems managed the product once it came off of the palletizer until it was placed on an order. It also.
• Designed, documented, trained, and implemented a development process and quality assurance approach for the largest IT development project at Anheuser-Busch by incorporating input from various experts, team leaders.
• Worked extensively with customers and Subject Matter Experts to determine their software needs and understand the business processes
• Documented business processes in the form of Standard Operating Procedures, Use Cases, and a Glossary
• As a business process expert, traveled to user locations to troubleshoot business process problems and train on the correct procedure
• Participated in user and customer acceptance testing

• Developed and managed strategies to improve training, personnel retention, and recruitment
• Increased personnel strength from a level of 60% to a level of 100% by meeting with recruiters, interviewing applicants, and advertising
• Improved the inspection record of the unit from a previous failing level to perfect scores in 3 out of 6 areas, setting a record for our organization
• Selected, counseled, trained, and sent 6 soldiers to Kosovo
• Provided annual evaluations for 46 military personnel and 1 civilian employee
• Managed the unit budget for mobilization, training, and supplies

• Designed and wrote technical and instructional materials, curriculum, and Computer Based Training
• Performed site evaluations prior to training to determine training constraints and needs
• Trained several different types of software in a classroom environment
• Considered to be the subject matter expert for software that ran on AS400. Functionality included pre-authorization, benefits, and claims processing.
• Liaison between the customer and programmers to communicate software needs, defects, and improvements and ensure changes met requirements