• Certified in many specialty programs offered by Keller Williams: Keller Offers, Keller Mortgage, and Homeward Mortgage• Managed the build and design of the team website: top10lanierhomes.com• Managed the team databases and developed new strategies for lead generation including social media campaigns, mailers, and billboards• Completed Brian Buffini’s referral-based strategy course• Nominated as rookie of the year for Keller Williams Realty Community Partners the first year with over $5M in sales

• Created and owned the Product Roadmap and process for internal requirements and development tools like Rational Team Concert, JIRA, Blueprint, and Quality Center.• Managed product changes by conducting various collaborative sessions and forums to discuss suggested improvements, results from audits, and non-compliance issues. • Worked closely with Risk, Quality Assurance, SDLC, and representatives from various regions and lines of business to ensure Product Roadmaps were consistent with company goals and objectives as well as prioritize requirements. • Based on the Roadmap and approved changes, built a backlog in JIRA to prioritize and manage updates throughout the entire SDLC.• Communicated updates to all regions and Lines of Business using training modules, forums, and documentation. • Considered the Subject Matter Expert for Requirements Analysis (waterfall and agile) for the largest sector (Global Consumer Technologies) within CitiGroup. • Owned and managed the software, templates, playbooks, and process used by all Business Analysts and Product Owners within Global Consumer Technologies. • Worked with development and testing process owners to ensure the requirements process supported their needs and integrated with their processes. • Served as Scrum Master for the Tools and Process team which included holding stand-ups, poker planning, sprint planning, release planning, retrospectives, and managing the backlog. • Owned the Blueprint Requirements Management application including creating templates, training users, implementing upgrades, and coordination with the vendor for the waterfall process.• Owned the requirements templates and processes for JIRA and Rational Team Concert (RTC) for the agile process. Worked with JIRA and RTC developers to manage and implement improvements to templates and controls.• Created test scripts to test new functionality in Blueprint

• Served as a Lead Business Analyst for the largest and most complicated projects within the Mortgage Business of Citigroup including both agile and waterfall projects. The projects included mainframe, data warehouse, and web projects.• Developed and trained standard practices for working with use cases and gathering requirements. • Designed and maintained a repository of use cases. Consolidated over 200 use cases that were previously located on shared drives, ClearCase VOBs, and local drives into one common location. • Used white-boarding tools in iRise and Blueprint to lead early project discussions on the current and proposed business and system processes. • Lead an effort to standardize Functional Specification documentation across the organization. Held working, gapping, and training sessions to roll out documentation to meet the needs of multiple groups.• Coordinated and lead project teams for large projects across business channels.• Interviewed and selected Business Analyst resources.• Provided technical and design leadership (SME) for projects involving the Wholesale Broker Website. • Coordinated and conducted usability testing and interviews with users to ensure website solutions were clear and met user needs. • Used various tools for requirements elicitation and documentation such as UML, use cases, business process modeling, white boarding, functional specifications, user interface design, usability testing, process flows, and user stories. • Initiated the development of detailed use cases for website functions without any prior documentation. These use cases served as the main documentation to assist developers and testers for any new projects. • Led design document review meetings to establish agreement and approval of system designs from customers and stakeholders

• Created business and functional system requirements for fork-truck mounted inventory systems. The inventory systems managed the product once it came off of the palletizer until it was placed on an order. It also optimized storage and order fulfillment while managing product dates. • Designed, documented, trained, and implemented a development process and quality assurance approach for the largest IT development project at Anheuser-Busch by incorporating input from various experts, team leaders, and corporate standards• Worked extensively with customers and Subject Matter Experts to determine their software needs and understand the business processes• Documented business processes in the form of Standard Operating Procedures, Use Cases, and a Glossary• As a business process expert, traveled to user locations to troubleshoot business process problems and train on the correct procedure• Participated in user and customer acceptance testing• Fulfilled the role of Subject Matter Expert for thirty-six Wholesaler Support Centers and six Distribution Centers which represents a large portion of the Anheuser-Busch product distribution network• Managed the implementation of the warehouse systems replacement at thirty-six wholesaler support centers• Developed, implemented, and managed a project plan, which involved several departments, to include each step in the implementation process and provided an estimate for the entire effort

• Developed and managed strategies to improve training, personnel retention, and recruitment• Increased personnel strength from a level of 60% to a level of 100% by meeting with recruiters, interviewing applicants, and advertising• Improved the inspection record of the unit from a previous failing level to perfect scores in 3 out of 6 areas, setting a record for our organization• Selected, counseled, trained, and sent 6 soldiers to Kosovo• Provided annual evaluations for 46 military personnel and 1 civilian employee• Managed the unit budget for mobilization, training, and supplies • Developed and managed a training program to ensure 35 Federal Special Agents (Criminal Investigative Division) are qualified for their war-time responsibilities

• Designed and wrote technical and instructional materials, curriculum, and Computer Based Training• Performed site evaluations prior to training to determine training constraints and needs• Trained several different types of software in a classroom environment• Considered to be the subject matter expert for software that ran on AS400. Functionality included pre-authorization, benefits, and claims processing.• Liaison between the customer and programmers to communicate software needs, defects, and improvements and ensure changes met requirements