• Lead team of 10-12 specialists handling verification of documentation for various loan programs• Perform audits and summarize findings while ensuring accuracy and completeness throughout the process• Monitor escalations and partner to research and respond to customers as needed

• Provided English lessons to local students and adults, both military and civilian • Led classroom instruction for groups of varying sizes which included developing lesson plans• Immersed in a new culture while helping students grow in their understanding of the English language

Advised patients on medication programs and policies in conjunction with company guidelines, which promoted benefits worthwhile to both the patient and CovanceResponsible for handling over 50 patient cases per daySuccessfully demonstrated case organization, oral communication skills, and strong computer skills including use of the program database

• Established rapport with customers and vendors to create and maintain partnerships and address concerns• Communicated the benefits of all varieties of the Defender product and earned recognition for being a top performer• Utilized multiple computer applications, adding to my base of knowledge of computer infrastructures and familiarity with intranet