• Successfully managed daily operations for two hotel parking facilities, overseeing 1,100+ parking stalls and a team of 25 employees.• Increased net income by 8.5% YoY, securing additional monthly parking contracts and capturing 55% more cruise ship parkers, driving revenue growth.• Implemented cost-saving strategies that reduced expenses by 4.3% YoY through optimized labor management and strategic resource allocation.• Led budgeting process for ownership, presenting financial plans to C-suite executives and ensuring the timely execution of operational objectives.• Improved customer satisfaction, raising service scores by 14%, through the development of a new employee training program focused on superior customer service.• Managed multiple CapEx projects, ensuring projects were completed on time and within budget, contributing to long-term facility upgrades.

• Developed training programs for team members on the proper techniques for excellent customer service to drive repeat business.• Launched an incentive program that rewarded employees for providing exceptional customer service to guests.• Increased positive Medallia and Trip Advisor scores after the implantation of the incentive program.• Achieved an average of 91% on secret shop scores by focused management drive presence and immediate coaching on the front drive.• Led a team of 18 employees through the hiring, training, coaching, and counseling process to ensure performance standards are met.• Maintained daily communication with the client, guests, employees, and corporate leadership.• Oversaw the planning and directing of special event activities, as well as coordinating with other managers and directors.• Boosted net income by 70% by managing labor and payroll expenses which promoted a lean and efficient environment.• Maximized profitability by reducing labor expenses 15% compared to the year-end budget.

• Contracted to find and solve inefficiencies within the company to achieve lean operations.• Created an excel script using Microsoft PowerShell that would send automated emails to hundreds of customers containing order information. • This project saved the company $44,000 worth of labor expenses for the year.• Held training on how to use and operate the excel script so multiple employees could utilize the script.• Created educational material on how to use and adjust the script for future use.

• Increased the number of returning customers by delivering efficient, friendly, and respectful service.• Achieved an average of 95% on employee performance reviews.• Directed the front drive of the location to enable a smooth and efficient check-in process that was convenient for guests.• Demonstrated excellent customer service by building strong connections with frequent hospital guests in an effort to improve their day.• Shaped a positive work environment for employees through effective communication and strong leadership.• Instructed team members in organizing parking claim tickets for vehicles and supporting them in a high-stress, fast-paced environment.

• Attained a promotion to Shift Supervisor within three months of starting at the company due to excellent performance and proven leadership.• Collaborated with the operation manager by scheduling, instructing, and leading team members.• Provided excellent service to hotel guests to ensure customers enjoyed their stay.• Trained coworkers on proper conflict resolution techniques with hotel guests.• Maintained a safe environment for other valets and hotel guests by following and enforcing company policies.

• Automated and converted raw data in Excel into knowledgeable information for E-commerce vendors.• Directed team members by resolving operational conflicts and completing objectives to meet company deadlines.• Cooperated with vendors to fix website discrepancies data for products on Amazon.• Improved the accuracy of product itemization on the Amazon website.