Willis Aybar Email & Phone Number

Atlanta, Georgia, Us

I was employed as a tech success associate and promoted to tech success manager at Fixt prior to the Assurant acquisition in 2020. I am accountable for overall customer and technical success and oversight of a small team handling all customer support and management of 1099 recruiting nationwide. I lead improvement initiatives, including implementation of effective SaaS for operations team, reduction of subpar workforce and vendor negotiations and replacements. Key Accomplishments: • Successfully maintains 100% employee retention rate with zero turnover to date• Recruited and onboarded 2k+ mobile device repair technicians • Retained net promoter score (NPS) above 9.5 historically• Crafted a seamless onboarding workflow process reaching 1.5k applicants• Saved $70k+ in three years with improvement initiatives• Submitted 1K+ bugs and feature improvement requests to date* Proudly worked with Fixt for 2 and a half years pre-aquisition

I assist various clients from politicians to international wedding photographers with social media support, content creation, data processing, lead generation, photography, videography and design. I fulfill 100+ projects and photoshoots annually for individual clients and small businesses. I also assist in overall branding strategies.

Baltimore, Md, Us

Plainview, Ny, Us

I advised and coached management and sales associates on methods that drive achievement of superior sales results within Delaware, Baltimore, Upper Maryland and Virginia. I built relationships with 60+ Boost Mobile owners and 120+ staff members and traveled to all locations monthly to set up meetings, deliver employee training and support ongoing promotions. I also spearheaded market development initiatives, including new real estate opportunities, collaborating with owners to open new locations, staffing new locations and managing operations for efficiency.

Bellevue, Wa, Us

I motivated sales associates to drive success by providing training and inspirational leadership. I oversaw seven employees within two locations and optimized workflows for maximum efficiency and employee retention. I organized, hosted and simplified sales training, team building, group meetings and 1:1 coaching and evaluations. Key Accomplishment: • Primary store secured Top 10 position for Portables Unlimited nationwide

I marketed wireless multi-carrier services and products to a multicultural 15K+ agent base nationwide, including implementation of internal POS systems. I managed finances, forecasted sales and provided customer service and troubleshooting to clients. I strategized and launched segmented marketing campaigns through various channels, including eCommerce website, email marketing, print media and social media. Key Accomplishments: • Closed 600+ individual sales within first 6 months of company life• Achieved 100% ROI in first six months of company life• Generated 25% increase in sales month over month

Bellevue, Wa, Us

I managed indirect sales of portable mobile internet to 400+ culturally diverse businesses in Baltimore, Washington DC, and Virginia . I monitored and updated product placement and marketing collateral utilization to prevent brand violation and maximize brand awareness . Key Accomplishments: • Provided Spanish translation of marketing material for over 45% of the total customer base• Promoted from Territory Brand Representative to Account Executive within 6 months• Received Director's Award for 3 consecutive months • Named top Territory Brand Representative in the South East Region

Full-Stack Software Engineering, Computer Software Engineering

Business Administration And Management, General

Computer Aided Drafting And Design

High School Diploma, Business, Technology