Will Daly Email & Phone Number

Sydney, Australia

Refinitiv, formerly the Financial & Risk business of Thomson Reuters, is one of the world’s largest providers of financial markets data and infrastructure. Serving more than 40,000 institutions in over 190 countries, we provide information, insights, and technology that drive innovation and performance in global markets. Our 160-year Reuters heritage of.

Sydney, Australia

Responsible for all billing to cash activities across Thomson Reuters Group in Asia Pacific as well as building an effective operational center in Manila, within this role I was responsible for 107FTE, annual revenues $2.9bn. Consolidating English language collections to a single site over the first year and doubling the number of staff whilst keeping.

Sydney, Australia

Responsible for Billing to Cash teams in 11 countries, with operational activities spanning 47 countries in the Asia Pacific region with revenue responsibility of $1.5bn and 51 FTE.Responsible for staff development and support of best in class collections tools, reporting and deep insight to build operational results. Accountable for SOX compliance, export.

London, United Kingdom

Responsible for collection activities in the UK, managing a team of 10 collectors and $500m pa.Delivery of a global collection process through partnership with our strategic customers defining clear strategies and focus on accountability delivering a step change in performance outcome.Governance and delivery of an enhanced reporting suite to provide.

London, United Kingdom

Lead the integration of multiple governance & compliance businesses for bill to cash activities into the Finance & Risk Division and deliver a step change in both the customer experience & cash flow performance within first year.Influencing stakeholders to adopt global best practices, training of 200+ staff globally & ongoing central leadership across all.

London, United Kingdom

Responsible for recovery of $160m pa, managing a team of 6 collections specialists.Roll out change management activities based on staff location strategy changesSupported major overhaul for billing to cash operational teams moving from multiple systems to SAP.

London, United Kingdom

In my role as a credit controller I was responsible for collection of invoices from customers across UK and Europe. In mid 2009 I was promoted to deputize for our team manager, supporting the team and assisting adhoc duties.Building strong relationships with stakeholders and collaboration with partners across the regionCultivating and maintaining positive.

Bournemouth, United Kingdom

Responsible for UK business customers with portfolio size of £24M.Staff trainer for new systems and part of the development team to reinvent the global collection modelReported to senior management on overall performance progress