▪ Negotiation/Cost Saving: Negotiated new cellphone contracts every 2 years; leveraged various incentives and credits, acquiring $30,000 worth of new equipment at zero net cost.▪ Network Installation/Project Management: Managed installation of new network equipment and phone system at pandemic onset during initial lockdowns; completed project on time; maintained full business operating capabilities.▪ Partnership Builder: Collaborated with COOs of 2 partner companies on project, resolving technology problems with main CRM software and cloud host; engaged both in synergistic partnership; strategized, delivering solution.▪ Network Expansion/Project Management: Contracted network cabling company for annex expansion; managed multiple moving pieces, completing project on time and under budget.▪ Vendor Collaboration/Problem-solving: Collaborated closely with Cox communications for over extended period, resolving consistent, dysfunctional service issues; determined rolling noise cause, identified responsible customer, and fixed issue.

▪ Forecasting/Business Analytics: Accurately forecasted sales and payroll costs for overall business and workers’ compensation insurance renewals; reduced upfront deposits and premiums; extinguished need to pay additional premiums at year-end.▪ Strategy Development/Leadership: Served on company Steering Committee; contributed recommendations and essential people information; determined priorities and goals for organization.▪ Data Analytics/Business Decision: Prepared monthly technician sales and labor analysis reports for CEO and General Manager; influenced decisions based on analysis; delivered by deadline.▪ Compensation Survey: Participated in Department of Navy annual wage survey for skilled trades; acquired targeted current market wages for tradespeople; guided pay rates and competitive job offers. ▪ Compensation/Benefits: Designed individual compensation and benefits statements for negotiation meetings with employees and executives.▪ Talent Acquisition: Partnered with local community colleges and apprentice programs, sourcing candidates entering trades careers; produced wellspring of potential, qualified candidates.▪ Employee Relations: Collaborated closely with General Manager, improving communications and interactions with employees; yielded progressive improvements, positively impacting team members.▪ Employee Recognition/Event Planning: Organized annual employee appreciation days and corporate family events; hosted enjoyable gatherings and activities, increasing employee satisfaction.▪ Influence/PPP Loan: Persuaded CEO to accept Paycheck Protection Program (PPP) loan during pandemic; helped secure $600k in federally funded, forgivable loans.▪ Negotiation/Employee Retention: Championed improved benefits, including negotiating $125k Group term life policy for all employees at low cost; reduced employee turnover by30%.▪ Benefits Plan/Enrollment: Planned and organized annual company benefit enrollment meetings, coordinated enrollment counselors.

▪ Training and Development: Helped train newly hired Dispatchers; performed well in role, and later promoted to Service Managers.▪ Communication/Organization: Improved communications with Technicians, providing additional lead time to set up next job before finishing current job; increased productivity, collaboration, and teamwork.▪ Cost Saving/Leadership: During 2009 economic downturn, took on additional role of Dispatch Service Manager, leading team of 8 technicians; reduced overhead expenses by 120k+ annually.